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5 mei 2020
My experience after more than 5 years as a KNAB customer:
I have a company doing import & trade of goods (B2B). KNAB seemed a good and inexpensive banking option at the time I started my company. Over the years I ran into some business obstructing limitations like their inability to process a Letter of Credit and work with online payments (modern form of the previous "wired money transfer") of non-Euro currencies.
Lately their KNAB app stopped working correctly on my Huawei Android phone after an update through Google Play store. I couldn't log on and approve payments without using the reader device, which worked fine before using the KNAB app. I reinstalled the app but it still crashed right after logging onto it with my app-PIN. I reported the problem through their online chat on my laptop. They registered the problem and hoped it would be fixed with a new release of the app. So did I and I waited for more than one month for this new version of their app and this morning it was finally available in the Google Play store. I installed it but unfortunately the problem was not resolved. I deleted the app (again!!) and reinstalled it. Couldn't get it to work because the option to register the newly installed app with my ID-card/passport didn't work. Got a link from their online chat that allowed me to make the link between the app on my phone and my account. That link was not shown in the app! Luckily that seemed to work but now the option to log on to my account on my laptop using the KNAP app instead of the reader still doesn't work, letting the app crash again at this point. I tried several times but each time the app crashes at the same point after I typed my app-PIN.
I fully agree with the previous reviews that the KNAB app is very unstable and buggy. It is not what you expect from a banking app and what you want to spend your time on if you have a business.
Their customer service again and again suggested that I should reinstall the app and re-establish the link between my device and my account even if it made no sense to try the same thing again and again. They seem to forget that it is not my job to professionally test their software/app and constantly gave me the impression that I am the one who does something wrong....having an IT background so I understand how the mechanism should work!
They even suggested that I should get a Samsung Android phone instead of my Huawei Android phone because they claim that their app works well on Samsung Android!! I wondered whether they had lost their mind!
I decided to write this review with my experience because if I could make the choice again knowing what I know now, I would not choose the slightly cheaper option of KNAB banking but would rather have a bank that provides a significantly more robust banking app to business owners.
I feel stuck now at this bank having made company paper with this banking information on it and having this account number communicated to all my customers. If this problem is not resolved shortly I will take that loss to never come back to this bank that treats their customers like app-testing fools.
The image they broadcast in their TV commercial is that of a modern, trendy bank for small to medium sized businesses but instead of spending money on such flashy commercials, they should rather invest the money into getting their app stable from one version to another without needing their customers to jump through all sorts of hoops to get the basics working!
4 mei 2020
Nooit een probleem en nog een beetje rente al is het niet veel. Geen bankfilialen maar altijd snel geholpen als je belt.
Er is geen toelichting gegeven
okee, toch jammer dat we steeds meer afhankelijk worden van het internet
3 mei 2020
Sinds een paar maanden bij KNAB. Uiteraard zou ik zeggen ging het de eerste keer alweer, voor mij, niet goed. Daarna heel tevreden.
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