Great communication so friendly Shipped my order promptly.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Tom Wald
|
Great
Strengths
Very fast
Improvements or suggestions
Would be great if the firebacks came with a sheet of info on original owner or destination with time period
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Andy W
|
Freindly and prompt service. Great selection of firebacks available with clear listings.
Strengths
Super range of firebacks.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
John Bywater
|
I am really impressed with this company. Coming from the Netherlands the fire guard arrived quicker than from British sites. It was just what we wanted well packaged and really great service.
Strengths
Could not fault them
Improvements or suggestions
Just carry on as you are fantastic
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Diana morrison
|
Excellent I received what I ordered in a timely manner. I thought it would take weeks to get here but it arrived in a few days--perfect as it was a gift. It is beautiful and we love it. There were no surprises--the fireback was as pictured and no defects. When my credit card failed because of the overseas transaction I was called directly and he helped me fix the problem. I am very impressed by service and product
Strengths
Fast delivery for something so heavy fireback . Product is as seen in pictures. Love the descriptions.
Improvements or suggestions
The only thing I can possibly think of is to have a copy of the description the one that tells the story about the image on the fireback sent with the fireback but really not a big deal.
351 Reviews Plaats review
Melanie
|Great communication so friendly Shipped my order promptly.
Tom Wald
|Great
Strengths
Very fast
Improvements or suggestions
Would be great if the firebacks came with a sheet of info on original owner or destination with time period
Andy W
|Freindly and prompt service. Great selection of firebacks available with clear listings.
Strengths
Super range of firebacks.
John Bywater
|I am really impressed with this company. Coming from the Netherlands the fire guard arrived quicker than from British sites. It was just what we wanted well packaged and really great service.
Strengths
Could not fault them
Improvements or suggestions
Just carry on as you are fantastic
Diana morrison
|Excellent I received what I ordered in a timely manner. I thought it would take weeks to get here but it arrived in a few days--perfect as it was a gift. It is beautiful and we love it. There were no surprises--the fireback was as pictured and no defects. When my credit card failed because of the overseas transaction I was called directly and he helped me fix the problem. I am very impressed by service and product
Strengths
Fast delivery for something so heavy fireback . Product is as seen in pictures. Love the descriptions.
Improvements or suggestions
The only thing I can possibly think of is to have a copy of the description the one that tells the story about the image on the fireback sent with the fireback but really not a big deal.