Strengths
Simply beautiful... I bought 3. For different clients.... They are used as backsplashes behind the cooktops.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Anonymous
|
Fantastic
Strengths
The antique fireback was beautiful and looks amazing in the kitchen I m designing.
Improvements or suggestions
The fireback was stuck in customs for about a week and a half getting into the US. I know this cannot be avoided and I had plenty of time to wait for it s arrival so there was no problem waiting on this project. Just a reminder to those ordering from overseas...leave enough time to clear customs if you re on a tight deadline.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Neil R
|
Charles was a pleasure to work with. The transaction was easy he was able to locate a special fireback for us. The item was delivered to the US very quickly with no issues. I highly recommend them.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Anonymous
|
I recently purchased a new handmade fire screen to specific dimensions. The fire screen was exactly as I hoped and the price was good for the quality. The service was excellent as I received acknowledgment of my order on a Sunday and the item was delivered about 2 days later - much quicker than some fire tools I ordered at the same time from a uk company.
Strengths
First the product is very nice and looks authentic. Second the customer service and speed of delivery was amazing. Also it felt as though the company is small and local - this may not be the case but it seemed like it For example the emails very signed by one person and sounded less automated than these emails usually are. The company seemed to be very knowledgable and to love antiques. It all felt very genuine.
Improvements or suggestions
Possibly the website could be slightly better designed
351 Reviews Plaats review
Sharon speer
|Easy
Strengths
Simply beautiful... I bought 3. For different clients.... They are used as backsplashes behind the cooktops.
Anonymous
|Fantastic
Strengths
The antique fireback was beautiful and looks amazing in the kitchen I m designing.
Improvements or suggestions
The fireback was stuck in customs for about a week and a half getting into the US. I know this cannot be avoided and I had plenty of time to wait for it s arrival so there was no problem waiting on this project. Just a reminder to those ordering from overseas...leave enough time to clear customs if you re on a tight deadline.
Neil R
|Charles was a pleasure to work with. The transaction was easy he was able to locate a special fireback for us. The item was delivered to the US very quickly with no issues. I highly recommend them.
Anonymous
|I recently purchased a new handmade fire screen to specific dimensions. The fire screen was exactly as I hoped and the price was good for the quality. The service was excellent as I received acknowledgment of my order on a Sunday and the item was delivered about 2 days later - much quicker than some fire tools I ordered at the same time from a uk company.
Strengths
First the product is very nice and looks authentic. Second the customer service and speed of delivery was amazing. Also it felt as though the company is small and local - this may not be the case but it seemed like it For example the emails very signed by one person and sounded less automated than these emails usually are. The company seemed to be very knowledgable and to love antiques. It all felt very genuine.
Improvements or suggestions
Possibly the website could be slightly better designed
Barry Peterson
|Good Fast Accurate and Easy