Left feeling conned and not happy. I bought a Bette bath from this company when it arrived it after a good four weeks or so it had no feet - these cost me another £50 locally so I would have been better with a uk supplier who automatically include feet. The item description was all in English except a sentence saying feet were not included which was in German. Deliberate tactic obviously. When I complained they simply said their website said that feet were not included and that was the end of it. If I had not already waited so long I would have sent it back.
Strengths
They did respond quickly to my request for a delivery date
Improvements or suggestions
Not deliberately leavers essential items out of the advertised price to make their items look competitive. Presumably if they sold cars the wheels would be extra. Be careful dealing with this company
2.0
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Anonymous
|
Overall it was a good experience but not if you are in a hurry or have a problem with your order. Only because of difficulties in language and geography.
Strengths
Lovely clothes emails polite and doing their best to help. Lovely having my returns picked up from home and a free service.
Improvements or suggestions
Delivery was slow. When I wanted to exchange the items for a smaller size it was very hard to find out how to do that. Returns are clear. Exchanges not. Emails were not replied to for a couple of days and although very polite when they did reply.... they clearly hadn t understood what I was asking completely. Language difficulties . Prices very high.
3 Reviews Plaats review
Anonymous
|Left feeling conned and not happy. I bought a Bette bath from this company when it arrived it after a good four weeks or so it had no feet - these cost me another £50 locally so I would have been better with a uk supplier who automatically include feet. The item description was all in English except a sentence saying feet were not included which was in German. Deliberate tactic obviously. When I complained they simply said their website said that feet were not included and that was the end of it. If I had not already waited so long I would have sent it back.
Strengths
They did respond quickly to my request for a delivery date
Improvements or suggestions
Not deliberately leavers essential items out of the advertised price to make their items look competitive. Presumably if they sold cars the wheels would be extra. Be careful dealing with this company
Anonymous
|Overall it was a good experience but not if you are in a hurry or have a problem with your order. Only because of difficulties in language and geography.
Strengths
Lovely clothes emails polite and doing their best to help. Lovely having my returns picked up from home and a free service.
Improvements or suggestions
Delivery was slow. When I wanted to exchange the items for a smaller size it was very hard to find out how to do that. Returns are clear. Exchanges not. Emails were not replied to for a couple of days and although very polite when they did reply.... they clearly hadn t understood what I was asking completely. Language difficulties . Prices very high.
Elizabeth
|great service
Strengths
great service