Zeer professioneel en klantgericht bedrijf. Zijn erg behulpzaam en geven goed advies in het belang van de klant
10
prijs/kwaliteit verhouding
klantgerichtheid
service van de medewerkers
informatieverstrekking
Sander
|
I asked in the shop if they could help me with the exchange of cranks – I wanted shorter ones for better positioning on my triathlon bike. No problem, sir, will do, will cost about 20-30 euros.
So I dropped off my bike on a bright Tuesday morning.
When I came and picked up my bike, it turns they actually broke my front shifter. Now, that can happen. Repair is people’s work. However, when I picked up my bike, mr. Tromm himself accused me that I was the one who was to blame, as “I should have told him I had once glued the part”. And I should not even have had the guts to ask them for the work in the first place. Bad customer!
So: crank replaced, but got a broken shifter as a bonus - which will cost me about 300 euros in material and labor to replace. Great work, Tromm!
Mr. Tromm @ Tromm Tweewielers? Avoid unless you have a standard job to do and don’t mind paying for anything he breaks.
Oh, yeah, the first sum they charged was 105 euros. Not 30? Nope, it turned out they also changed the bottom bracket (“sorry, sir, miscommunication”). After some intense discussion mr. Tromm was so kind to take that off the bill.
2 Reviews Plaats review
Pieter
|Zeer professioneel en klantgericht bedrijf. Zijn erg behulpzaam en geven goed advies in het belang van de klant
Sander
|I asked in the shop if they could help me with the exchange of cranks – I wanted shorter ones for better positioning on my triathlon bike. No problem, sir, will do, will cost about 20-30 euros.
So I dropped off my bike on a bright Tuesday morning.
When I came and picked up my bike, it turns they actually broke my front shifter. Now, that can happen. Repair is people’s work. However, when I picked up my bike, mr. Tromm himself accused me that I was the one who was to blame, as “I should have told him I had once glued the part”. And I should not even have had the guts to ask them for the work in the first place. Bad customer!
So: crank replaced, but got a broken shifter as a bonus - which will cost me about 300 euros in material and labor to replace. Great work, Tromm!
Mr. Tromm @ Tromm Tweewielers? Avoid unless you have a standard job to do and don’t mind paying for anything he breaks.
Oh, yeah, the first sum they charged was 105 euros. Not 30? Nope, it turned out they also changed the bottom bracket (“sorry, sir, miscommunication”). After some intense discussion mr. Tromm was so kind to take that off the bill.