Very friendly and very positive. Order to receipt was great.
Strengths
The speed with which my order was dealt with and the delivery time. I ordered on the Saturday and received it on Wednesday in the U.K. Fantastic
Improvements or suggestions
None at this moment.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
LHC Roofing Ltd
|
Excellent Customer Service. Friendly and helpful throughout the entire order to delivery process. Product as described and delivered in good time - very satisfied.
Strengths
Lysette was exceptionally helpful throughout the order process and made our experience with Rubber Stock smooth and non time consuming. We would highly recommend your company and indeed use your company for future orders when the need arises. Thank you.
Improvements or suggestions
None
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Abdul rehman
|
Very good quality Reasonable prices.
Strengths
Good product and delivery on time. Friendly sales department.
Improvements or suggestions
No
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Barrie Lindsey
|
Worked well from day of order to receipt of goods.
Strengths
Order was as described. Delivery was prompt and materials were easy to use.
Improvements or suggestions
No changes
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Cyril D.
|
Support by phone is excellent Thank you Lysette for your help and for supporting me with this conversion rate issue. Excellent contact very responsive. Delivery... in 24 hours in Belgium Incredible I was not expecting my parcel in less than 2 or 3 business days. Delivery man TransMission called me before the delivery. Perfect. The products are very good and easy to install.
Strengths
Support by phone is excellent Thank you Lysette for your help and for supporting me with this conversion rate issue. Excellent contact very responsive. Delivery... in 24 hours in Belgium Incredible I was not expecting my parcel in less than 2 or 3 business days. Delivery man TransMission called me before the delivery. Perfect. The products are very good and easy to install.
Improvements or suggestions
There is a conversion rate issue when checking out with Paypal... On your website the Grand Total is calculated in Euro. And when I want to pay with Paypal the total amount is much higher because... the invoiced price in Paypal is then in GBP... and the GBP to Euro conversion rate in Paypal increases the Grand Total in Euro. I don t understand why you do this... you are located in the Netherlands... why is the Grand Total converted in GBP while checking out with Paypal To be honest if Lysette did not support me that well and did not found a solution I wouldn t have purchased on your website. Must be improved. Seriously. The price difference was around 10 ... This evening I have to order again I do it via the other website because the price difference is not that high but it s higher... and again if I try to order here and to pay with Paypal I have to pay around 10 more than the Grand Total displayed on your website including shipping and taxes... . Another point be careful about the color between the 50x50x45 and the 100x100x65 green playground tiles the green is not exactly the same. Hopefully the big one that I ve ordered is located somewhere else. Another possible improvement on the product itself the connection pins for the 50x50x45 tiles can only be plugged on 2 sides opposite . It could be great to be able to plug the tiles together on any side with the connection pins in particular when you want to install a large rectangle on a stabilized gravel support. I did not try to drill some additional holes on the other sides of the tiles it s maybe possible but probably not with the same accuracy as it could be during manufacturing process. Finally my order status is always en cours de traitement today on the french website where I had to order as you know. But I received my order 2 days ago at home. Anyway I am really happy with my order thanks to your very supportive colleague Lysette who helped be very well.
17 Reviews Plaats review
Dunkirk Little Ships Restoration Trust
|Very friendly and very positive. Order to receipt was great.
Strengths
The speed with which my order was dealt with and the delivery time. I ordered on the Saturday and received it on Wednesday in the U.K. Fantastic
Improvements or suggestions
None at this moment.
LHC Roofing Ltd
|Excellent Customer Service. Friendly and helpful throughout the entire order to delivery process. Product as described and delivered in good time - very satisfied.
Strengths
Lysette was exceptionally helpful throughout the order process and made our experience with Rubber Stock smooth and non time consuming. We would highly recommend your company and indeed use your company for future orders when the need arises. Thank you.
Improvements or suggestions
None
Abdul rehman
|Very good quality Reasonable prices.
Strengths
Good product and delivery on time. Friendly sales department.
Improvements or suggestions
No
Barrie Lindsey
|Worked well from day of order to receipt of goods.
Strengths
Order was as described. Delivery was prompt and materials were easy to use.
Improvements or suggestions
No changes
Cyril D.
|Support by phone is excellent Thank you Lysette for your help and for supporting me with this conversion rate issue. Excellent contact very responsive. Delivery... in 24 hours in Belgium Incredible I was not expecting my parcel in less than 2 or 3 business days. Delivery man TransMission called me before the delivery. Perfect. The products are very good and easy to install.
Strengths
Support by phone is excellent Thank you Lysette for your help and for supporting me with this conversion rate issue. Excellent contact very responsive. Delivery... in 24 hours in Belgium Incredible I was not expecting my parcel in less than 2 or 3 business days. Delivery man TransMission called me before the delivery. Perfect. The products are very good and easy to install.
Improvements or suggestions
There is a conversion rate issue when checking out with Paypal... On your website the Grand Total is calculated in Euro. And when I want to pay with Paypal the total amount is much higher because... the invoiced price in Paypal is then in GBP... and the GBP to Euro conversion rate in Paypal increases the Grand Total in Euro. I don t understand why you do this... you are located in the Netherlands... why is the Grand Total converted in GBP while checking out with Paypal To be honest if Lysette did not support me that well and did not found a solution I wouldn t have purchased on your website. Must be improved. Seriously. The price difference was around 10 ... This evening I have to order again I do it via the other website because the price difference is not that high but it s higher... and again if I try to order here and to pay with Paypal I have to pay around 10 more than the Grand Total displayed on your website including shipping and taxes... . Another point be careful about the color between the 50x50x45 and the 100x100x65 green playground tiles the green is not exactly the same. Hopefully the big one that I ve ordered is located somewhere else. Another possible improvement on the product itself the connection pins for the 50x50x45 tiles can only be plugged on 2 sides opposite . It could be great to be able to plug the tiles together on any side with the connection pins in particular when you want to install a large rectangle on a stabilized gravel support. I did not try to drill some additional holes on the other sides of the tiles it s maybe possible but probably not with the same accuracy as it could be during manufacturing process. Finally my order status is always en cours de traitement today on the french website where I had to order as you know. But I received my order 2 days ago at home. Anyway I am really happy with my order thanks to your very supportive colleague Lysette who helped be very well.