After extensive research on children s play kitchens I called and informed myself about yours. I asked all the questions I needed to make an informed decision including delivery time. The young lady who took the call was very nice and helpful. That evening I placed my order on your website. After 2 weeks had passed and I still hadn t received an email or telephone call to discuss delivery I called again. This time I did not get the same nice helpful young lady on the line but a rude young lady with short answers of only non helpful information. Apparently according to her the delivery time was extended because of the holidays. This is completely understandable except that I was informed the day I made the purchase that it was still 1-2 weeks for my specific items. When I asked her to please remedy the situation her answer was there was nothing she could do. When I asked her to allow me to speak with someone who may have the potiental to remedy the situation she refused me this liberty and insisted it was my mistake and I would just have to wait. After becoming quit upset with this young lady and again explaining that in no way could this have been a mistake I made but a mistake of the company as well as what seemed like an endless amount of begging for a solution she was going to seek advice from a colleague and call me back. Now after she returned my call it was magically that my ordered could be delivered the next day. All that stubborn unhelpful and rude conversation did was upset me as your customer. Unacceptable in my opinion. When a mother spends 300€ on a play kitchen she expects good service and good products otherwise I would have picked one up at IKEA for a fraction of the price. In the end my order was delivered before the holiday with great effort on my part . We love the look of the table and kitchen. My children also love it. However we did have to email for the instructions for the kitchen as they were not included in the package.
4.0
Reactiesnelheid
Informatie op de website
Snelheid levering
Klantvriendelijkheid
Bestelgemak
Info over verloop order
After sales
Anoniem
|
Overall good experience with Jorg good heads up on date the delivery would come and opportunities to change delivery date. The delivery person was also nice maybe it would have been better to have two of them to carry the table.
6.0
Reactiesnelheid
After sales
Informatie op de website
Info over verloop order
Bestelgemak
Snelheid levering
Klantvriendelijkheid
Anoniem
|
De levering was prima Enkel spijtig dat we contant moesten betalen en dat we dit vooraf niet bewust van waren. Het aangekochte goed was niet helemaal ok. Hier en daar waren de maten niet volledig correct waardoor dat het moeilijk was deze in elkaar te zetten. Op het einde hebben we nog aanpassingen moeten laten doen om de deuren toe te krijgen. Net zoals de aankoop van nieuwe scharnieren om de deuren wat te versmallen. De schroeven zijn ook niet volledig ideaal. De ene maat is te lang de andere te kort. Ook hier hebben we nieuwe voor aangekocht. We zijn handige klussers maar hebben hier toch meer dan 4u aan gewerkt om het in elkaar te krijgen verven niet meegerekend . Spijtig dat de aankoop ons nog 75 euro extra gekost heeft aan schroeven scharnieren aanpassingen aan het geleverde hout ...
4.0
Bestelgemak
Informatie op de website
After sales
Reactiesnelheid
Info over verloop order
Snelheid levering
Klantvriendelijkheid
Anoniem
|
Handleiding meer IKEA maken Op voorbeeld foto op site staat een foto waarop alles van steigerhout kleur is maar bij na in elkaar zetten zijn ook zaagkanten te zien ziet er dan minder mooi uit
6.0
Snelheid levering
Bestelgemak
Info over verloop order
Informatie op de website
Reactiesnelheid
After sales
Klantvriendelijkheid
Nienke Bijkerk
|
Uiteindelijk heb ik een leuk product maar bij het bouwpakket klopt niet veel van de maten is het niet netjes gesneden zat er zelfs hars op het hout EN splinterde het hout heel erg en dat met een kinderproduct...
6553 Reviews Plaats review
Anoniem
|After extensive research on children s play kitchens I called and informed myself about yours. I asked all the questions I needed to make an informed decision including delivery time. The young lady who took the call was very nice and helpful. That evening I placed my order on your website. After 2 weeks had passed and I still hadn t received an email or telephone call to discuss delivery I called again. This time I did not get the same nice helpful young lady on the line but a rude young lady with short answers of only non helpful information. Apparently according to her the delivery time was extended because of the holidays. This is completely understandable except that I was informed the day I made the purchase that it was still 1-2 weeks for my specific items. When I asked her to please remedy the situation her answer was there was nothing she could do. When I asked her to allow me to speak with someone who may have the potiental to remedy the situation she refused me this liberty and insisted it was my mistake and I would just have to wait. After becoming quit upset with this young lady and again explaining that in no way could this have been a mistake I made but a mistake of the company as well as what seemed like an endless amount of begging for a solution she was going to seek advice from a colleague and call me back. Now after she returned my call it was magically that my ordered could be delivered the next day. All that stubborn unhelpful and rude conversation did was upset me as your customer. Unacceptable in my opinion. When a mother spends 300€ on a play kitchen she expects good service and good products otherwise I would have picked one up at IKEA for a fraction of the price. In the end my order was delivered before the holiday with great effort on my part . We love the look of the table and kitchen. My children also love it. However we did have to email for the instructions for the kitchen as they were not included in the package.
Anoniem
|Overall good experience with Jorg good heads up on date the delivery would come and opportunities to change delivery date. The delivery person was also nice maybe it would have been better to have two of them to carry the table.
Anoniem
|De levering was prima Enkel spijtig dat we contant moesten betalen en dat we dit vooraf niet bewust van waren. Het aangekochte goed was niet helemaal ok. Hier en daar waren de maten niet volledig correct waardoor dat het moeilijk was deze in elkaar te zetten. Op het einde hebben we nog aanpassingen moeten laten doen om de deuren toe te krijgen. Net zoals de aankoop van nieuwe scharnieren om de deuren wat te versmallen. De schroeven zijn ook niet volledig ideaal. De ene maat is te lang de andere te kort. Ook hier hebben we nieuwe voor aangekocht. We zijn handige klussers maar hebben hier toch meer dan 4u aan gewerkt om het in elkaar te krijgen verven niet meegerekend . Spijtig dat de aankoop ons nog 75 euro extra gekost heeft aan schroeven scharnieren aanpassingen aan het geleverde hout ...
Anoniem
|Handleiding meer IKEA maken Op voorbeeld foto op site staat een foto waarop alles van steigerhout kleur is maar bij na in elkaar zetten zijn ook zaagkanten te zien ziet er dan minder mooi uit
Nienke Bijkerk
|Uiteindelijk heb ik een leuk product maar bij het bouwpakket klopt niet veel van de maten is het niet netjes gesneden zat er zelfs hars op het hout EN splinterde het hout heel erg en dat met een kinderproduct...