Sterke punten
Goede communicatie, Tijmen en Amos werken netjes!
9.0
Klantvriendelijkheid
Snelheid levering
Reactiesnelheid
Sjouwfeur
Bestelgemak
Informatie op de website
Info over verloop aanvraag
Anoniem
|
Verbeterpunten of tips
Eerder reageren op de aanvragen door de planner. Nu pas reactie na bellen.
8.0
Reactiesnelheid
Snelheid levering
Sjouwfeur
Klantvriendelijkheid
Info over verloop aanvraag
Bestelgemak
Anoniem
|
Verbeterpunten of tips
Nee, ging allemaal prima
Sterke punten
Snelle reactie
8.0
Klantvriendelijkheid
Info over verloop aanvraag
Reactiesnelheid
Informatie op de website
Sjouwfeur
Bestelgemak
Snelheid levering
Marcin Czenko
|
Verbeterpunten of tips
I was not sure if I have to be at the pick up location (Seats & Sofas) to help with loading. From all our communication it looked like I have to be there so I requested to be informed 30mins before the driver arrives at the pick up location. It turned out that this is not the case - the driver had someone with him to help him and he called only after he already picked up the stuff from Seats and Sofas. I liked that a lot, but I would appreciate a bit better communication with respect to this, especially that we have only 20mins total to load and you charge for each extra 10min. I can imagine that in some cases, especially when the driver is alone, he would not be able to pick up the stuff without help. I could also imagine that in some cases the customer may want to be present at the shop when picking up so that we are sure that everything is right. In any case - I would recommend to let the customer know what's gonna happen. I was positively surprised, but in case surprise is not necessary a good thing.
Sterke punten
- On the website you can just select the shop you want your furnitures to be picked up - it improves confidence in that they know how to handle the delivery.
- Responsive (via email) customer support.
- Arrived within indicated timeframe.
9.0
Bestelgemak
Sjouwfeur
Reactiesnelheid
Info over verloop aanvraag
Klantvriendelijkheid
Informatie op de website
Snelheid levering
Sophie
|
Sterke punten
Vriendelijkheid van de sjouwfeurs.
We werden gebeld toen de sjouwfeurs vertrokken voor onze klus, zodat we rekening konden houden met de tijd.
Er werd vlot doorgewerkt.
5581 Reviews Plaats review
David
|Sterke punten
Goede communicatie, Tijmen en Amos werken netjes!
Anoniem
|Verbeterpunten of tips
Eerder reageren op de aanvragen door de planner. Nu pas reactie na bellen.
Anoniem
|Verbeterpunten of tips
Nee, ging allemaal prima
Sterke punten
Snelle reactie
Marcin Czenko
|Verbeterpunten of tips
I was not sure if I have to be at the pick up location (Seats & Sofas) to help with loading. From all our communication it looked like I have to be there so I requested to be informed 30mins before the driver arrives at the pick up location. It turned out that this is not the case - the driver had someone with him to help him and he called only after he already picked up the stuff from Seats and Sofas. I liked that a lot, but I would appreciate a bit better communication with respect to this, especially that we have only 20mins total to load and you charge for each extra 10min. I can imagine that in some cases, especially when the driver is alone, he would not be able to pick up the stuff without help. I could also imagine that in some cases the customer may want to be present at the shop when picking up so that we are sure that everything is right. In any case - I would recommend to let the customer know what's gonna happen. I was positively surprised, but in case surprise is not necessary a good thing.
Sterke punten
- On the website you can just select the shop you want your furnitures to be picked up - it improves confidence in that they know how to handle the delivery.
- Responsive (via email) customer support.
- Arrived within indicated timeframe.
Sophie
|Sterke punten
Vriendelijkheid van de sjouwfeurs.
We werden gebeld toen de sjouwfeurs vertrokken voor onze klus, zodat we rekening konden houden met de tijd.
Er werd vlot doorgewerkt.