Smooth easy and friendly. Only issue was DHL delivery which was late had to be chased and they were unable to deliver such a heavy item to the first floor as they only provided one man to deliver to the house.
Strengths
Clear and useful website with all necessary information.
Improvements or suggestions
Management of dHL at delivery end rather than just despatch end
8.0
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Anonymous
|
Clear information availability followed by excellent prompt and efficient service
Strengths
Clear information - visually dimensionally and on prices.
Improvements or suggestions
The webshop site is sometimes a little slow when going backwards forwards between items of interest and the shopping cart for instance when making final choices .
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Anonymous
|
Love the fireback it is exactly as pictured.
Strengths
Excellent photo representation of firebacks.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Anonymous
|
Fantastic
Strengths
Your website had all the information I needed to make my selection and facilitate the purchase. It was extremely user friendly.
Improvements or suggestions
None
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Anonymous
|
excellent
Strengths
Simple process as shipping was inclusive
Improvements or suggestions
some of the firebacks only had one photo. More pictures are always helpful when ordering online
351 Reviews Plaats review
Susan Scrimgeour
|Smooth easy and friendly. Only issue was DHL delivery which was late had to be chased and they were unable to deliver such a heavy item to the first floor as they only provided one man to deliver to the house.
Strengths
Clear and useful website with all necessary information.
Improvements or suggestions
Management of dHL at delivery end rather than just despatch end
Anonymous
|Clear information availability followed by excellent prompt and efficient service
Strengths
Clear information - visually dimensionally and on prices.
Improvements or suggestions
The webshop site is sometimes a little slow when going backwards forwards between items of interest and the shopping cart for instance when making final choices .
Anonymous
|Love the fireback it is exactly as pictured.
Strengths
Excellent photo representation of firebacks.
Anonymous
|Fantastic
Strengths
Your website had all the information I needed to make my selection and facilitate the purchase. It was extremely user friendly.
Improvements or suggestions
None
Anonymous
|excellent
Strengths
Simple process as shipping was inclusive
Improvements or suggestions
some of the firebacks only had one photo. More pictures are always helpful when ordering online