Customer service is topnotch. We had our lovely andirons 2 days after ordering and this was from the Netherlands to us in USA They are just perfect and we couldn t be happier with out purchase. Charles is the kindest and nicest of men. Many thanks
Strengths
Customer service is topnotch. We had our lovely andirons 2 days after ordering and this was from the Netherlands to us in USA They are just perfect and we couldn t be happier with out purchase. Charles is the kindest and nicest of men. Many thanks
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
H. Goddard
|
What a pleasure to work with Charles Nijman in finding the perfect antique fireback for the new home we are building. We are thrilled with our fireback choice and it was better in person than in the pictures on the website - and the pictures were beautiful
Strengths
Wonderful customer service and responsiveness. Nice personal touch. Exceptional quality.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Alec Holmes
|
Extremely satisfactory experience.
Strengths
Prompt efficient and most helpful service and an excellent item. Very pleased indeed.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
JVanderWal
|
I ordered an antique fireback to use in our kitchen over our range in our home that s being built now...so I haven t used the product ordered yet...It s so beautiful shipped very quickly even though I m in the US and it was coming from over seas
Strengths
Great selection of beautiful antiques very friendly great customer response time...super fast shipping
Improvements or suggestions
none
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
Anonymous
|
See comments below
Strengths
Liked the way products were organized by size-the ease of ordering -the rapid delivery confirmation of ordering shipping Liked that products were organized by size-the ease of ordering -the rapid shipping very timely status updates
Improvements or suggestions
Larger or zoom in pictures would be helpful. Because my item is to be placed on the wall above my stove hanging securing suggestions for this VERY heavy piece would have been helpful.
351 Reviews Plaats review
Mr. and Mrs. Spencer
|Customer service is topnotch. We had our lovely andirons 2 days after ordering and this was from the Netherlands to us in USA They are just perfect and we couldn t be happier with out purchase. Charles is the kindest and nicest of men. Many thanks
Strengths
Customer service is topnotch. We had our lovely andirons 2 days after ordering and this was from the Netherlands to us in USA They are just perfect and we couldn t be happier with out purchase. Charles is the kindest and nicest of men. Many thanks
H. Goddard
|What a pleasure to work with Charles Nijman in finding the perfect antique fireback for the new home we are building. We are thrilled with our fireback choice and it was better in person than in the pictures on the website - and the pictures were beautiful
Strengths
Wonderful customer service and responsiveness. Nice personal touch. Exceptional quality.
Alec Holmes
|Extremely satisfactory experience.
Strengths
Prompt efficient and most helpful service and an excellent item. Very pleased indeed.
JVanderWal
|I ordered an antique fireback to use in our kitchen over our range in our home that s being built now...so I haven t used the product ordered yet...It s so beautiful shipped very quickly even though I m in the US and it was coming from over seas
Strengths
Great selection of beautiful antiques very friendly great customer response time...super fast shipping
Improvements or suggestions
none
Anonymous
|See comments below
Strengths
Liked the way products were organized by size-the ease of ordering -the rapid delivery confirmation of ordering shipping Liked that products were organized by size-the ease of ordering -the rapid shipping very timely status updates
Improvements or suggestions
Larger or zoom in pictures would be helpful. Because my item is to be placed on the wall above my stove hanging securing suggestions for this VERY heavy piece would have been helpful.