My experience with Charles was nothing short of Fantastic
Strengths
Charles responded in a timely matter and answered all my questions about the firebacks. I received my fireback and instantly was in love Can t wait to get it on the wall Will post pictures as soon as we do.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Anonymous
|
Very good product and communication would be happy to buy from this company
Strengths
Very clear communication and solid product
Improvements or suggestions
keep up the good work
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Catherine Malone
|
My experience was absolutely perfect. Charles Nijman was very helpful and responsive. He helped me understand how I could use a fireback in my home. I made a purchase and am just so pleased with my fireback.
Strengths
So responsive. Charles conveys a passion for the product and a real desire to assist the customer.
Improvements or suggestions
Honestly it was perfect.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
DJames
|
Easy to shop and product looks fabulous in our home.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Anonymous
|
We had a great experience. We ordered the fire plate on a Sunday and I received an email on Monday letting me know it was a local holiday but that my order would be shipped on Tuesday. The following day I was notified that my order would be delivered on Thursday which of course it was The package was wrapped very well. I would order through this company again most definitely.
Strengths
Very quick to reply and very customer oriented.
351 Reviews Plaats review
Ashley
|My experience with Charles was nothing short of Fantastic
Strengths
Charles responded in a timely matter and answered all my questions about the firebacks. I received my fireback and instantly was in love Can t wait to get it on the wall Will post pictures as soon as we do.
Anonymous
|Very good product and communication would be happy to buy from this company
Strengths
Very clear communication and solid product
Improvements or suggestions
keep up the good work
Catherine Malone
|My experience was absolutely perfect. Charles Nijman was very helpful and responsive. He helped me understand how I could use a fireback in my home. I made a purchase and am just so pleased with my fireback.
Strengths
So responsive. Charles conveys a passion for the product and a real desire to assist the customer.
Improvements or suggestions
Honestly it was perfect.
DJames
|Easy to shop and product looks fabulous in our home.
Anonymous
|We had a great experience. We ordered the fire plate on a Sunday and I received an email on Monday letting me know it was a local holiday but that my order would be shipped on Tuesday. The following day I was notified that my order would be delivered on Thursday which of course it was The package was wrapped very well. I would order through this company again most definitely.
Strengths
Very quick to reply and very customer oriented.