Our fireback arrived within two days and was exactly as described Charles was a pleasure to work with. Can t wait to see it installed in our new kitchen...truly a unique and special addition to our home
Strengths
They were accommodating prompt and very professional.
Improvements or suggestions
None
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Sally Grinnell - Grinnell Design Associates
|
I was amazed again I had some things coming from Amazon and thought your package was the Amazon package...how did you get the order for the firescreen processed so quickly It is just exactly what I hoped it would be. I have been hunting for an antique one just like it but this one is so perfect - the petite size with the antique style screen material - fabricated with the details of an antique one. Thank you for the excellent product and delivery
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Sharon in Napa Valley
|
Excellent company. Charles was extremely helpful and quick to respond to my emails. I had been looking for a rectangle fireback for a very long time and almost gave up. Then I found this company on Houzz and emailed Charles. He said he had just listed one in my size 23 x 30 . Ordered it Tuesday and it arrived Friday in perfect condition. 212 shipping 115 pounds 5 440 miles to California I m so happy with my fireback a 20th century reproduction of Cupid.
Strengths
Very strong customer support. Very easy to communicate with. Wish I could give them 10 stars.
Improvements or suggestions
My only suggestion is to notify your credit card company before placing an order. My CC company denied the charge until I called them to find out why it wouldn t go through. Silly me I had never ordered anything out of the country before.
351 Reviews Plaats review
Anonymous
|Very good
Amy
|Our fireback arrived within two days and was exactly as described Charles was a pleasure to work with. Can t wait to see it installed in our new kitchen...truly a unique and special addition to our home
Strengths
They were accommodating prompt and very professional.
Improvements or suggestions
None
Sally Grinnell - Grinnell Design Associates
|I was amazed again I had some things coming from Amazon and thought your package was the Amazon package...how did you get the order for the firescreen processed so quickly It is just exactly what I hoped it would be. I have been hunting for an antique one just like it but this one is so perfect - the petite size with the antique style screen material - fabricated with the details of an antique one. Thank you for the excellent product and delivery
Sharon in Napa Valley
|Excellent company. Charles was extremely helpful and quick to respond to my emails. I had been looking for a rectangle fireback for a very long time and almost gave up. Then I found this company on Houzz and emailed Charles. He said he had just listed one in my size 23 x 30 . Ordered it Tuesday and it arrived Friday in perfect condition. 212 shipping 115 pounds 5 440 miles to California I m so happy with my fireback a 20th century reproduction of Cupid.
Strengths
Very strong customer support. Very easy to communicate with. Wish I could give them 10 stars.
Improvements or suggestions
My only suggestion is to notify your credit card company before placing an order. My CC company denied the charge until I called them to find out why it wouldn t go through. Silly me I had never ordered anything out of the country before.
Anonymous
|Bought a beautiful fireback.