Ordering was incredibly easy over the internet and the item arrived within 3 days and was more beautiful than pictured.
Strengths
Quick delivery was wonderful especially when ordering something this special.
Improvements or suggestions
The packaging around the fireback was quite torn up and despite all the bubblewrap one corner was slightly exposed. Luckily the item was not damaged but the wrap around the corners could have used a little extra padding.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Malcolm Inman
|
Absolutely perfect. Excellent and accurate pictures of the brass antique fire guard. Rapid delivery. Well protected. And we love it. .
Strengths
As comment above.
Improvements or suggestions
Keep doing the same
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
Anonymous
|
Excellent
Strengths
Great selection. Items arrived in great condition exactly as pictured and described.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Caroline Corby
|
Strengths
I bought a fireback. It needed a stand as we did not have a weight bearing wall. Charles was really helpful and arranged for one to be made and it looks great.
10
Information on the website
Ease of ordering
Response time
Delivery speed
Order status updates
After sales
Customer-friendly
Quentin Austin Clark
|
We experienced no problems in ordering the item it arrived in good time and was well packaged. We would purchase from this company again.
Strengths
Very nice website.
Improvements or suggestions
A little bit more history about the item ie where it was made would have been interesting.
351 Reviews Plaats review
Anonymous
|Ordering was incredibly easy over the internet and the item arrived within 3 days and was more beautiful than pictured.
Strengths
Quick delivery was wonderful especially when ordering something this special.
Improvements or suggestions
The packaging around the fireback was quite torn up and despite all the bubblewrap one corner was slightly exposed. Luckily the item was not damaged but the wrap around the corners could have used a little extra padding.
Malcolm Inman
|Absolutely perfect. Excellent and accurate pictures of the brass antique fire guard. Rapid delivery. Well protected. And we love it. .
Strengths
As comment above.
Improvements or suggestions
Keep doing the same
Anonymous
|Excellent
Strengths
Great selection. Items arrived in great condition exactly as pictured and described.
Caroline Corby
|Strengths
I bought a fireback. It needed a stand as we did not have a weight bearing wall. Charles was really helpful and arranged for one to be made and it looks great.
Quentin Austin Clark
|We experienced no problems in ordering the item it arrived in good time and was well packaged. We would purchase from this company again.
Strengths
Very nice website.
Improvements or suggestions
A little bit more history about the item ie where it was made would have been interesting.