We are very disappointed with the purchase we made here and the after sale service is EXTREMELY BAD. This is within 3 month ...guaranteed period is 1 year. Level is so bad and customer is treated badly after sale. I will not recommend this shop to anybody and will not return there again as a customer. We made a purchase of shower cabin after installation it has several leaks, not used once till now and just waste of money time and lot of stress. This was a faulty product and they sent one part in question by post but that was already fixed to the cabin in the package (when we bought it) and how are we supposed to replace it ourselves! When asked they say it will be our plumbers or our own risk if anything goes wrong while fixing (a manufacture defect/faulty good) and with this no plumber is ready to do the job. We paid already so much for this thing to work by hiring different plumbers…now again. They sent email saying we are supposed to test for leakage before we put the cabin...but how do you check a leakage (at the cabin joints) before the cabin is installed! The amount of stress it has caused us is just too much. WHAT IS THE GUARANTEE FOR IF YOUR PRODUCT NEVER WORKED FROM BEGINNING…DAMAGED/FAULTY PRODUCT?
1.0
prijs/kwaliteit verhouding
klantgerichtheid
service van de medewerkers
informatieverstrekking
A. Sahu
|
DON T GO THERE....... VERY VERY VERY BAD SERVICE. We bought a complete douchecabine from Sanitairkamer. It was ordered and delivered on time. We wanted to have it delivered before our bathroom reconstruction so that we don t have to wait for the delivery..... Once we installed the douchecabine there were several leakages which was because of the delivery of a faulty product. First the drainage hose was of very cheap material and it leaked so we bought a separate drainage hose but it still leaks. Second the handdouche leaks. After several visits from different plumbers it still leaks. And then we called Sanitairkamer for advise and i also drove to their showroom which is 40 kms from my home to get a connector which was delivered broken and cheap material. They gave me a replacement metal connector - previous one was cheap plastic but still that didn t solve the problem. Then after e-mailing AND calling several times they sent a new complete hose to be replaced. One side of that hose was already came fixed with the douchecabine panel earlier but now according to them we have to remove and place the new one. I already spent a lot of money on hourly basis for plumbers to look at it. Now they tell us that they can only sent the hose and getting it fixed is on our risk or our plumbers risk. If anything else goes wrong then it s our responsibility. Which plumber will take a risk like this for a faulty product and help us And why do i pay the extra hours for a faulty product which Sanitairkamer sells We have all the e-mail conversations and we will not take it easy. Bottom line is i have a douchecabine for showcase but never used it till now...... not even once. It has only caused frustration and stress for my family rather than anything else. Nobody wants this kind of service after purchase. Within the beginning period of guarantee if this is the service what can i expect later IF I WERE A CUSTOMER I WOULD NEVER GO TO Sanitairkamer. HOPE THIS FEEDBACK HELPS SOMEBODY. I don t want anybody else to go through this experience and level of service as me and my family has gone through. Everyday morning my son asks me papa can i take a shower and i am speechless -
2.0
After sales
Klantvriendelijkheid
Reactiesnelheid
Bestelgemak
Snelheid levering
Informatie op de website
Info over verloop order
Van Bockstal Wesley
|
Zeer tevreden over alles . Goede service en snelle levering
10
Snelheid levering
Reactiesnelheid
Bestelgemak
Klantvriendelijkheid
Informatie op de website
Info over verloop order
After sales
Gesponsord
Anoniem
|
In één woord Prima
10
Bestelgemak
Snelheid levering
Info over verloop order
Informatie op de website
Anoniem
|
Levering goed maar geen retourformulier bijgevoegd waardoor de verzendkosten in tegenstelling wat vermeld wordt in de bepalingen NIET vergoed wordt
1669 Reviews Plaats review
A. Sahu
|We are very disappointed with the purchase we made here and the after sale service is EXTREMELY BAD. This is within 3 month ...guaranteed period is 1 year. Level is so bad and customer is treated badly after sale. I will not recommend this shop to anybody and will not return there again as a customer. We made a purchase of shower cabin after installation it has several leaks, not used once till now and just waste of money time and lot of stress. This was a faulty product and they sent one part in question by post but that was already fixed to the cabin in the package (when we bought it) and how are we supposed to replace it ourselves! When asked they say it will be our plumbers or our own risk if anything goes wrong while fixing (a manufacture defect/faulty good) and with this no plumber is ready to do the job. We paid already so much for this thing to work by hiring different plumbers…now again. They sent email saying we are supposed to test for leakage before we put the cabin...but how do you check a leakage (at the cabin joints) before the cabin is installed! The amount of stress it has caused us is just too much. WHAT IS THE GUARANTEE FOR IF YOUR PRODUCT NEVER WORKED FROM BEGINNING…DAMAGED/FAULTY PRODUCT?
A. Sahu
|DON T GO THERE....... VERY VERY VERY BAD SERVICE. We bought a complete douchecabine from Sanitairkamer. It was ordered and delivered on time. We wanted to have it delivered before our bathroom reconstruction so that we don t have to wait for the delivery..... Once we installed the douchecabine there were several leakages which was because of the delivery of a faulty product. First the drainage hose was of very cheap material and it leaked so we bought a separate drainage hose but it still leaks. Second the handdouche leaks. After several visits from different plumbers it still leaks. And then we called Sanitairkamer for advise and i also drove to their showroom which is 40 kms from my home to get a connector which was delivered broken and cheap material. They gave me a replacement metal connector - previous one was cheap plastic but still that didn t solve the problem. Then after e-mailing AND calling several times they sent a new complete hose to be replaced. One side of that hose was already came fixed with the douchecabine panel earlier but now according to them we have to remove and place the new one. I already spent a lot of money on hourly basis for plumbers to look at it. Now they tell us that they can only sent the hose and getting it fixed is on our risk or our plumbers risk. If anything else goes wrong then it s our responsibility. Which plumber will take a risk like this for a faulty product and help us And why do i pay the extra hours for a faulty product which Sanitairkamer sells We have all the e-mail conversations and we will not take it easy. Bottom line is i have a douchecabine for showcase but never used it till now...... not even once. It has only caused frustration and stress for my family rather than anything else. Nobody wants this kind of service after purchase. Within the beginning period of guarantee if this is the service what can i expect later IF I WERE A CUSTOMER I WOULD NEVER GO TO Sanitairkamer. HOPE THIS FEEDBACK HELPS SOMEBODY. I don t want anybody else to go through this experience and level of service as me and my family has gone through. Everyday morning my son asks me papa can i take a shower and i am speechless -
Van Bockstal Wesley
|Zeer tevreden over alles . Goede service en snelle levering
Anoniem
|In één woord Prima
Anoniem
|Levering goed maar geen retourformulier bijgevoegd waardoor de verzendkosten in tegenstelling wat vermeld wordt in de bepalingen NIET vergoed wordt
Sanitairkamer.nl
|