Sterke punten
They had the product while other companies did not have it
Verbeterpunten of tips
First of all, the customer service is unacceptable! I have sent them many messages (on the website and via email) asking about the progress of my order and...nothing! After 2 or 3 angry emails they finally picked up the phone to call me. The lady barely spoke English and she said that she tried to contact me via email - she only sent me one email, telling me that the delivery time would be between 2 and 5 days. And then I sent the angry emails because 5 days passed and they did not even have the decency of informing me that it will be delayed! And the lady said "but I informed you in the email that the delivery was between 5 and 10 days" - which could not be more wrong, because she was mentioning to the one and only email that she sent to me and that one clearly stated 2 to 5 days!! Obviously she did not even read my file before calling me!
3.0
After sales
Info over verloop order
Informatie op de website
Snelheid levering
Klantvriendelijkheid
Bestelgemak
jose izeboud
|
Verbeterpunten of tips
Nee, geen gevonden
Sterke punten
Ja, alles naar wens
9.0
Informatie op de website
After sales
Klantvriendelijkheid
Bestelgemak
Reactiesnelheid
Info over verloop order
Snelheid levering
Nieko van de Voorde
|
Sterke punten
nee
Verbeterpunten of tips
nee
10
Informatie op de website
Reactiesnelheid
Info over verloop order
After sales
Snelheid levering
Klantvriendelijkheid
Bestelgemak
kees
|
Sterke punten
aandacht voor de klant
afspraken nagekomen.
snel reactie op vragen via E mail.
1492 Reviews Plaats review
Roelof Daniels
|Verbeterpunten of tips
gewoon zo door gaan
Sterke punten
hoe gemakkelijk alles gaat
Oana
|Sterke punten
They had the product while other companies did not have it
Verbeterpunten of tips
First of all, the customer service is unacceptable! I have sent them many messages (on the website and via email) asking about the progress of my order and...nothing! After 2 or 3 angry emails they finally picked up the phone to call me. The lady barely spoke English and she said that she tried to contact me via email - she only sent me one email, telling me that the delivery time would be between 2 and 5 days. And then I sent the angry emails because 5 days passed and they did not even have the decency of informing me that it will be delayed! And the lady said "but I informed you in the email that the delivery was between 5 and 10 days" - which could not be more wrong, because she was mentioning to the one and only email that she sent to me and that one clearly stated 2 to 5 days!! Obviously she did not even read my file before calling me!
jose izeboud
|Verbeterpunten of tips
Nee, geen gevonden
Sterke punten
Ja, alles naar wens
Nieko van de Voorde
|Sterke punten
nee
Verbeterpunten of tips
nee
kees
|Sterke punten
aandacht voor de klant
afspraken nagekomen.
snel reactie op vragen via E mail.
Verbeterpunten of tips
geen