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21 september 2018
I would not return to this shop and feel I should warn others against going there, when there are so many reputable, opticians nearby which do not feel the need to rip off their customers.
I was very disappointed with the service of Ergra on Van Houtemanstraat.
I took my son’s sunglasses in as they needed a tiny screw (3mm long) and nut replaced.
I asked how much it would cost and I was told,
‘Very little, perhaps even nothing’.
They said they would call me when they had done it.
Three days passed, and they hadn’t called, so I called them and was told I could collect the glasses.
So far, so forgiveable.
Imagine my disappointment then, when I was asked to pay €7.50. This equates to 25% of the cost of the glasses, to replace a one tiny screw!
I would strongly urge anyone thinking of buying from this shop to look elsewhere. There are plenty of other opticians who do not feel the need to lie to their customers and cheat them out of money.
You have been warned.
12 november 2011
Great service: they will take all the time they need to examine your vision and ask you to come again at no extra charges to confirm the diagnosis. Mr Dekker is very knowledgeable and it is very reassuring. My eyes are difficult to measure and I often ended up with inadequate glasses, so I am extremely relieved to have found someone who will take the challenge. Even though measuring my sight took us two rounds of 1+ hour each time, Mr Dekker showed no sign of impatience and readily moved on to advising me on the frames, again not an easy task. I was impressed by his tact and good sense and readiness to go and look for yet another pair that might flatter me. He went as far as filming me in the different frames just to show me how other people would see me, as opposed to how I see myself in the mirror. He offered to order a special pair for me just to make sure the size is ideal, as opposed to selling me whatever was available on the shelves. Awesome. Kind. Experienced. Knows his profession and enjoys it, clearly. The shop is spacious and tastefully furnished and there is a neat garden behind just for you to go out and see how I would look in those frames in the daylight!
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