I thoroughly enjoy the production quality of the record I received. Customer support was a little iffy due to a mistake but otherwise I m satisfied. I hope that next time things will go smoothly all-round.
Improvements or suggestions
I ordered a couple of sleeves alongside a record and at no point during the process was I told that these sleeves were no longer available. I was charged for them they were listed as shipped and on the receipt included in the package it was actually mentioned as being included but they were not. When I contacted customer support about this I was casually told that these were no longer available and that he could reimburse me. While this means I won t actually lose the money it does mean that I still don t have any sleeves. A bit odd. The customer support representative concurred with me after I said that you they should ve clarified this either before me ordering them or after you realized they were actually not available but this somehow didn t happen.
8.0
Information on the website
Ease of ordering
Packaging
Anonymous
|
As Expected
Improvements or suggestions
n a
10
Information on the website
Ease of ordering
Packaging
Anonymous
|
This was my first experience with New On Vinyl. Price-wise I consider NOV roughly same as any other online music shop out there as I did not see any significant difference to other prices at different online sites. Shipping costs are average too. Whilst the delivery was rather quick I did not like the packaging very much and what I feared was right - the inner sleeve had a split on the bottom. I understand that I cannot really blame the shop for this however a safier sturdier package would have easily done the job of totally securing the vinyl and or sleeves. Moreover the coupon included expired on January 31 2015 - which I consider a not-so-funny joke. Better not include anything than an already expired gift discount coupon.
Improvements or suggestions
Better safer sturdier packaging If there s a coupon included it should at least be still valid
4.0
Information on the website
Ease of ordering
Packaging
Dave New Zealand
|
Fantastic Easy-to-use website great products on offer and prompt and safe delivery.
537 Reviews Plaats review
Werner Bruening Germany
|Excellent
Dave Jansen Dutch Living in South Korea
|I thoroughly enjoy the production quality of the record I received. Customer support was a little iffy due to a mistake but otherwise I m satisfied. I hope that next time things will go smoothly all-round.
Improvements or suggestions
I ordered a couple of sleeves alongside a record and at no point during the process was I told that these sleeves were no longer available. I was charged for them they were listed as shipped and on the receipt included in the package it was actually mentioned as being included but they were not. When I contacted customer support about this I was casually told that these were no longer available and that he could reimburse me. While this means I won t actually lose the money it does mean that I still don t have any sleeves. A bit odd. The customer support representative concurred with me after I said that you they should ve clarified this either before me ordering them or after you realized they were actually not available but this somehow didn t happen.
Anonymous
|As Expected
Improvements or suggestions
n a
Anonymous
|This was my first experience with New On Vinyl. Price-wise I consider NOV roughly same as any other online music shop out there as I did not see any significant difference to other prices at different online sites. Shipping costs are average too. Whilst the delivery was rather quick I did not like the packaging very much and what I feared was right - the inner sleeve had a split on the bottom. I understand that I cannot really blame the shop for this however a safier sturdier package would have easily done the job of totally securing the vinyl and or sleeves. Moreover the coupon included expired on January 31 2015 - which I consider a not-so-funny joke. Better not include anything than an already expired gift discount coupon.
Improvements or suggestions
Better safer sturdier packaging If there s a coupon included it should at least be still valid
New On Vinyl
|Dave New Zealand
|Fantastic Easy-to-use website great products on offer and prompt and safe delivery.