Terrible and a lack of professionalism. The website suggested that the order would be shipped within a week however it took more than 2 months. Furthermore due to the delay of one of the products another product was somehow now out of stock and could not be shipped fulfilled any more. I had to contact them each time about the status instead of them contacting me regularly they are truly passive regarding communication.
Improvements or suggestions
Do not promise shipping dates if you do not have the almost certainty of having the products in stock on time. Furthermore in situations as I described above informing the customer e.g. weekly would improve the service.
2.0
Information on the website
Ease of ordering
Packaging
Anonymous
|
Super quality vinyls and fast feedback on questions
Improvements or suggestions
You guys should pay attention to communication in case if there is delays. Every time I have had ordered item which has been delayed I haven t heard anything from you. At the moment I have order pending which should have items which are released but I don t know what is the status. Otherwise you have done great job
8.0
Information on the website
Ease of ordering
Packaging
J.W. Kooijman Netherlands
|
NOV is an exellent seller and has a special and expanding stock. Also kontakt about an order is fast and clear. Less positive is the little bit high pricing of vinyl.
Improvements or suggestions
I don t know the people behind NOV are from the Netherlands but some correspondence in dutch would be nice.
8.0
Information on the website
Ease of ordering
Packaging
Anonymous
|
.
Improvements or suggestions
.
8.0
Information on the website
Ease of ordering
Packaging
Emanuele Italy
|
Long time every time and did not have the chance to replace an item before shipping
Improvements or suggestions
Your package is very nice but wrapping film which maintained records was pulled too much and damaged at least the record placed over which is ever waved and flated at corners
537 Reviews Plaats review
F Hogenelst Netherlands
|Terrible and a lack of professionalism. The website suggested that the order would be shipped within a week however it took more than 2 months. Furthermore due to the delay of one of the products another product was somehow now out of stock and could not be shipped fulfilled any more. I had to contact them each time about the status instead of them contacting me regularly they are truly passive regarding communication.
Improvements or suggestions
Do not promise shipping dates if you do not have the almost certainty of having the products in stock on time. Furthermore in situations as I described above informing the customer e.g. weekly would improve the service.
New On Vinyl
|Anonymous
|Super quality vinyls and fast feedback on questions
Improvements or suggestions
You guys should pay attention to communication in case if there is delays. Every time I have had ordered item which has been delayed I haven t heard anything from you. At the moment I have order pending which should have items which are released but I don t know what is the status. Otherwise you have done great job
J.W. Kooijman Netherlands
|NOV is an exellent seller and has a special and expanding stock. Also kontakt about an order is fast and clear. Less positive is the little bit high pricing of vinyl.
Improvements or suggestions
I don t know the people behind NOV are from the Netherlands but some correspondence in dutch would be nice.
Anonymous
|.
Improvements or suggestions
.
Emanuele Italy
|Long time every time and did not have the chance to replace an item before shipping
Improvements or suggestions
Your package is very nice but wrapping film which maintained records was pulled too much and damaged at least the record placed over which is ever waved and flated at corners