I ordered a present for my boyfriend trusting it to be delivered as promised within few days. When the present didn t arrive on time I had to buy him another present in order to be able to give at least something. I did contact the customer service but they just sent a standard email saying that it should arrive on time. Eventually my order was delivered almost 2 weeks late and I didn t receive any further information from the customer service. I didn t even receive the email that they have finally sent it nor did I receive the tracking code for the post delivery. When it finally arrived the lock of the bracelet didn t work well and my boyfriend wanted to return it. I said the customer service was so poor at the first time that I would not rather return it. Instead I went to a jewellery shop and they were able to fix the lock so now he is able to use it. I m not really pleased with the service or the product.
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|I ordered a present for my boyfriend trusting it to be delivered as promised within few days. When the present didn t arrive on time I had to buy him another present in order to be able to give at least something. I did contact the customer service but they just sent a standard email saying that it should arrive on time. Eventually my order was delivered almost 2 weeks late and I didn t receive any further information from the customer service. I didn t even receive the email that they have finally sent it nor did I receive the tracking code for the post delivery. When it finally arrived the lock of the bracelet didn t work well and my boyfriend wanted to return it. I said the customer service was so poor at the first time that I would not rather return it. Instead I went to a jewellery shop and they were able to fix the lock so now he is able to use it. I m not really pleased with the service or the product.
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