Strengths
Tumi provide its customers with good quality and of high practicality products while supported with excellent service and huge amount of pre-sales information.
Improvements or suggestions
Due to increasing weight restrictions imposed by airlines weight of some products is a factor of interest and on EU web site it was missing not so on US home page . For example there is no point of purchasing a heavy bag regardless how fancy it is for an airline which limits cabin weight to 10 kg.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Anonymous
|
Excellent service terrific product.
Strengths
The ease of ordering speed of delivery.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Paul Kelly
|
excellent and fast service dealt with queries promptly
Strengths
good prices courteous service
Improvements or suggestions
more product
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Luca
|
Perfect thank you
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Anonymous
|
A thoroughly satisfying on-line shopping experience.
Strengths
Customer friendly website accurate and complete information about the order online tracking visibility with DHL fast delivery very satisfied with product received.
Improvements or suggestions
DHL handed off to a local sister company in Goa called Blue Dart which has an appreciably lower customer service level - no delivery to my door no information that the parcel was waiting for me to collect it no information about the amount of customs duty payable. DHL should improve this.
355 Reviews Plaats review
Anonymous
|Inspiring experience.
Strengths
Tumi provide its customers with good quality and of high practicality products while supported with excellent service and huge amount of pre-sales information.
Improvements or suggestions
Due to increasing weight restrictions imposed by airlines weight of some products is a factor of interest and on EU web site it was missing not so on US home page . For example there is no point of purchasing a heavy bag regardless how fancy it is for an airline which limits cabin weight to 10 kg.
Anonymous
|Excellent service terrific product.
Strengths
The ease of ordering speed of delivery.
Paul Kelly
|excellent and fast service dealt with queries promptly
Strengths
good prices courteous service
Improvements or suggestions
more product
Luca
|Perfect thank you
Anonymous
|A thoroughly satisfying on-line shopping experience.
Strengths
Customer friendly website accurate and complete information about the order online tracking visibility with DHL fast delivery very satisfied with product received.
Improvements or suggestions
DHL handed off to a local sister company in Goa called Blue Dart which has an appreciably lower customer service level - no delivery to my door no information that the parcel was waiting for me to collect it no information about the amount of customs duty payable. DHL should improve this.