Strengths
Interactions with owner Knowledge of product Variety of product types sizes Overall speed of process
Improvements or suggestions
Website is good but not great might be helpful re-thinking user experience and functionality
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
Richard Johnson
|
efficent friendly excellent product range and good value
Strengths
Excellent website - web searches in France and Germany both arrive at your site. Great range of firebacks and much cheaper than Switzerland not difficult . Very friendly service.
Improvements or suggestions
advertise in Switzerland although not so many Swiss like open fireplaces
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
Anonymous
|
My experience with Antique Firebacks was easy fast the product quality was just as it was represented on the internet.
Strengths
My experience with Antique Firebacks was easy fast the product quality was just as it was represented on the internet.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Response time
Anonymous
|
Fantastic Best service and delivery excellent product and very courteous owner wish all web sites were so superb
Strengths
I had trouble initially paying on the web site so I rang up and spoke to the owner who could not have been more helpful. I explained that the products were for a birthday present for my son in the glens of Scotland. They were delivered in two days from Holland. I was more than impressed and wish other web sites could be so efficient.
Improvements or suggestions
Nothing
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Anonymous
|
Excellent
Strengths
I m on the other side of the world without any knolwdge or experience of the product or having shipped such a large object and everything was quickly clearly preofessionally handle and explained.
351 Reviews Plaats review
Anonymous
|Responsive dealer of quality antique firebacks
Strengths
Interactions with owner Knowledge of product Variety of product types sizes Overall speed of process
Improvements or suggestions
Website is good but not great might be helpful re-thinking user experience and functionality
Richard Johnson
|efficent friendly excellent product range and good value
Strengths
Excellent website - web searches in France and Germany both arrive at your site. Great range of firebacks and much cheaper than Switzerland not difficult . Very friendly service.
Improvements or suggestions
advertise in Switzerland although not so many Swiss like open fireplaces
Anonymous
|My experience with Antique Firebacks was easy fast the product quality was just as it was represented on the internet.
Strengths
My experience with Antique Firebacks was easy fast the product quality was just as it was represented on the internet.
Anonymous
|Fantastic Best service and delivery excellent product and very courteous owner wish all web sites were so superb
Strengths
I had trouble initially paying on the web site so I rang up and spoke to the owner who could not have been more helpful. I explained that the products were for a birthday present for my son in the glens of Scotland. They were delivered in two days from Holland. I was more than impressed and wish other web sites could be so efficient.
Improvements or suggestions
Nothing
Anonymous
|Excellent
Strengths
I m on the other side of the world without any knolwdge or experience of the product or having shipped such a large object and everything was quickly clearly preofessionally handle and explained.