Strengths
Friendliness despite being a foreign company. I was nervous about possible scam companies and handing over large amounts of money to a foreign website but was reassured by the very friendly fast response to all my queries.
Improvements or suggestions
None
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
SLJ
|
Exceptional service.
Strengths
very easy to use the web site and a prompt and friendly response to enquiries. Amazing fast delivery direct to the client.
Improvements or suggestions
sorry cant think of anything.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
Alexis
|
Great service and product highly recomend them.
Strengths
Great service and product highly recomend them.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Ruth
|
excellent service quick easy
Strengths
Easy to find product good information fast delivery helpful
Improvements or suggestions
Could sell grates for fire dogs as well
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Helen
|
Lovely fireback and great service -
Strengths
Good website very clear and accurate description of products. Easy to order and delivery times very impressive Also liked the e-mail updates as to order status prior to delivery. - And we LOVE the fireback
351 Reviews Plaats review
Anonymous
|Very quick helpful reliable service.
Strengths
Friendliness despite being a foreign company. I was nervous about possible scam companies and handing over large amounts of money to a foreign website but was reassured by the very friendly fast response to all my queries.
Improvements or suggestions
None
SLJ
|Exceptional service.
Strengths
very easy to use the web site and a prompt and friendly response to enquiries. Amazing fast delivery direct to the client.
Improvements or suggestions
sorry cant think of anything.
Alexis
|Great service and product highly recomend them.
Strengths
Great service and product highly recomend them.
Ruth
|excellent service quick easy
Strengths
Easy to find product good information fast delivery helpful
Improvements or suggestions
Could sell grates for fire dogs as well
Helen
|Lovely fireback and great service -
Strengths
Good website very clear and accurate description of products. Easy to order and delivery times very impressive Also liked the e-mail updates as to order status prior to delivery. - And we LOVE the fireback
Improvements or suggestions
Nothing