Very easy to order and Charles is a pleasure to work with Ordered my one of a kind fireback on Thursday and received it on a Monday.
Strengths
Very easy to order and Charles is a pleasure to work with Ordered my one of a kind fireback on Thursday and received it on a Monday.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Joseph Ferrara
|
Fabulous experience. Rapid delivery to the US and a great addition to our hearth
Strengths
Wide selection.
Improvements or suggestions
I would like to see more fireboxes which are hard to get in the US. Also perhaps better photos on the website particularly of finials and andiron details. Great experience overall
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Luke Fryer
|
Ordered it from the UK on a Monday and I got it the next day. The fireback was exactly as described looks fantastic
Strengths
Start to finish - first class.
Improvements or suggestions
Nothing.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
KB
|
Excellant service and fast turn around for delivery of my fireback.
Strengths
Excellant service and fast turn around for delivery of my fireback.
351 Reviews Plaats review
Tammy C.
|Very easy to order and Charles is a pleasure to work with Ordered my one of a kind fireback on Thursday and received it on a Monday.
Strengths
Very easy to order and Charles is a pleasure to work with Ordered my one of a kind fireback on Thursday and received it on a Monday.
Joseph Ferrara
|Fabulous experience. Rapid delivery to the US and a great addition to our hearth
Strengths
Wide selection.
Improvements or suggestions
I would like to see more fireboxes which are hard to get in the US. Also perhaps better photos on the website particularly of finials and andiron details. Great experience overall
Luke Fryer
|Ordered it from the UK on a Monday and I got it the next day. The fireback was exactly as described looks fantastic
Strengths
Start to finish - first class.
Improvements or suggestions
Nothing.
KB
|Excellant service and fast turn around for delivery of my fireback.
Strengths
Excellant service and fast turn around for delivery of my fireback.
Anonymous
|great
Strengths
all the photos and sizes