Strengths
Well organized site with the right amount of information and pictures that were actually of good enough quality so that we really could see what we were getting and make an informed selection on an unusual product
Improvements or suggestions
Would love to see more antique fireplace accessories if they are available
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Response time
After sales
Eduardo Conte
|
Great experience
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Anonymous
|
Very personal and responsive service
Strengths
Excellent selection of firebacks and extremely personalized service. Charles gave great advice responded within 24 hours to all of my requests via email and made it easy for me to complete the transaction even though I am overseas.
Improvements or suggestions
Firebacks could be easier to filter and sort also could have better viewing of pictures.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Katherine Buchanan
|
The firebacks are beyond our expectations.
Strengths
We are so impressed with the products - the images and information was exactly as we expected. I love that all of the firebacks have such extensive descriptions. One of the pieces we purchased will go over our stove and one will be installed over our outdoor fireplace.
Improvements or suggestions
I have recommended your web site to several people. The experience was easy with great delivery.
351 Reviews Plaats review
Michelle Hughes
|outstanding service selection price and product.
Strengths
Well organized site with the right amount of information and pictures that were actually of good enough quality so that we really could see what we were getting and make an informed selection on an unusual product
Improvements or suggestions
Would love to see more antique fireplace accessories if they are available
Eduardo Conte
|Great experience
Anonymous
|Very personal and responsive service
Strengths
Excellent selection of firebacks and extremely personalized service. Charles gave great advice responded within 24 hours to all of my requests via email and made it easy for me to complete the transaction even though I am overseas.
Improvements or suggestions
Firebacks could be easier to filter and sort also could have better viewing of pictures.
Katherine Buchanan
|The firebacks are beyond our expectations.
Strengths
We are so impressed with the products - the images and information was exactly as we expected. I love that all of the firebacks have such extensive descriptions. One of the pieces we purchased will go over our stove and one will be installed over our outdoor fireplace.
Improvements or suggestions
I have recommended your web site to several people. The experience was easy with great delivery.
Anonymous
|It was great
Strengths
Great selection of interesting items
Improvements or suggestions
None it was all great