Extremely positive - there is a large selection and the website is very well organized. There are very useful features like tracking favorites converting currencies and immediate freight costs. Shipping is exceptionally fast and product quality seems to be high though will not know for sure until I use it . For me the selection process took a long time - doing research and carefully considering what size shape and design would work best. I appreciate that there is no hard-sell approach and they do not bombard me with emails and don t seem to share my information with others. Based on experience so far I would recommend them very highly to anyone.
Strengths
Extremely professional website information is very clear and well organized communication is very clear and concise - it provides the essential information without the usual overload of sales-pitches or bureaucratic nonsense. Excellent job
Improvements or suggestions
I have two minor suggestions to possibly consider. One is that for customers like me who take a long time to decide it is useful to know which items are new since we last checked the website - I did this by doing a descending sort on the ref-number assuming these are always higher for newer inventory items . Perhaps there can be an easy way for anyone to focus on items we haven t seen and considered before. My second suggestion is to consider expanding the very useful information on using and maintaining the items. There s good advice on mounting firebacks in backsplash tile - perhaps some links to youtube videos could enhance that. Similarly for cleaning polishing removing rust etc. Based on my web research you seem to be the global experts on all this - this kind of public-service information can be a valuable resource and also keep folks coming to your website before and after purchases. Thanks for your great job and please keep it up
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Anonymous
|
Second order of fireback tools and andirons.
Strengths
Fabulous selection Photos are great--items were exactly as pictured. Really great to work with and amazingly fast I ve placed two orders and will not ndoubtedly place more.
Improvements or suggestions
None
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Richard Trott
|
Very good thank you.
Strengths
Website easy to navigate providing good information on all the products. Good customer service especially providing prompt response on a query.
Improvements or suggestions
None I am happy to say.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
Lisa
|
Excellent
Strengths
Quick delivery and very responsive to email
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
kelly kahl
|
communication excellent. quick shipping with excellent packaging. product was as described...excellent.
351 Reviews Plaats review
Michael Fay
|Extremely positive - there is a large selection and the website is very well organized. There are very useful features like tracking favorites converting currencies and immediate freight costs. Shipping is exceptionally fast and product quality seems to be high though will not know for sure until I use it . For me the selection process took a long time - doing research and carefully considering what size shape and design would work best. I appreciate that there is no hard-sell approach and they do not bombard me with emails and don t seem to share my information with others. Based on experience so far I would recommend them very highly to anyone.
Strengths
Extremely professional website information is very clear and well organized communication is very clear and concise - it provides the essential information without the usual overload of sales-pitches or bureaucratic nonsense. Excellent job
Improvements or suggestions
I have two minor suggestions to possibly consider. One is that for customers like me who take a long time to decide it is useful to know which items are new since we last checked the website - I did this by doing a descending sort on the ref-number assuming these are always higher for newer inventory items . Perhaps there can be an easy way for anyone to focus on items we haven t seen and considered before. My second suggestion is to consider expanding the very useful information on using and maintaining the items. There s good advice on mounting firebacks in backsplash tile - perhaps some links to youtube videos could enhance that. Similarly for cleaning polishing removing rust etc. Based on my web research you seem to be the global experts on all this - this kind of public-service information can be a valuable resource and also keep folks coming to your website before and after purchases. Thanks for your great job and please keep it up
Anonymous
|Second order of fireback tools and andirons.
Strengths
Fabulous selection Photos are great--items were exactly as pictured. Really great to work with and amazingly fast I ve placed two orders and will not ndoubtedly place more.
Improvements or suggestions
None
Richard Trott
|Very good thank you.
Strengths
Website easy to navigate providing good information on all the products. Good customer service especially providing prompt response on a query.
Improvements or suggestions
None I am happy to say.
Lisa
|Excellent
Strengths
Quick delivery and very responsive to email
kelly kahl
|communication excellent. quick shipping with excellent packaging. product was as described...excellent.