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15 september 2020
I bought a kitchen from Arvid de Haard in the Brugman shop in Utrecht. He overpromised and underdelivered. At least 20 times during our conversation I mentioned I want everything included in the price. Multiple times every time the contractor came,they kept adding up costs. Initial price was €10,000,ended up costing €12,500.
The contarctor (West Nederland Bouw) they used was ridiculous. Wanted 200 euros for removing 3 square meters of laminaat (did it myself in 15 minutes although it should have been included). Charged 4 times more than Praxis for cement and tile glue claiming they use seperior product-they were using the same brand sold in Praxis. The person straightening the floor for tile work did a terrible job and it had to be redone by another person. The person clearing beton from the floor drilled a hole in the floor and had debris falling into my downstairs neighbour. The person installing the retainer wall didn't finish properly so the water and electric work couldn't be finished-somebody else had to come back (leaving hanging electric cables for 5 days instead of fixing it next day). Trying to "hide" the water pipes they left a hole in the retainer wall that needs to be covered still. When connecting the water pipes,they tore the existing metal pipe. On top of all they dumped left over cement in my neighbour's garden in front of the building. And left a total mess throughtout the entire building.
On installation day mechanics were supposed to come between 7:00 and 7:30 and finish around 15:00. They showed up at 9:00 (without a message they will be late) and were working so slow that by 21:00 they were done with what could be installed).
And a lot of things couldn't be installed because they delivered the wrong model or damaged products (Arvid ordered the wrong exhaust without asking for my approval to change it,the wrong sink was delivered,the cooking plate is deffective,one of the cabinets was scratched and the mechanic ruined the wall cover so a new one had to be ordered.)
My kitchen was supposed to be finished on Aug 27. I am now waiting till October 13 to have the wrong things replaced and installed(hopefully for good)-2months delay.
Customer service is absolutely inadequate. After waiting 20 minites on hold,they always try to send me to someone else,blaming the contractor or Siemens for the appliances. I have had to call 100s of times and send 100s of emails and wasted dozens hours of my time trying to solve all the problems they created. Contractor was supposed to only be at my place 4 times. I had somebody 11 times (and it's not over yet). Almost every piece of work had to be redone.
No compensation or anything for all my time and troubles.
Save yourself the hassle and go with a company that actually knows how to do a kitchen properly.
15 februari 2020
Superfijn geholpen veel Duidelijke info gekregen en uiteindelijk mijn droomkeuken gekocht Met dank aan Jos *** werkzaam Hollantlaan 14 en miranda *** vriendin ook werkzaam brugman andere vestiging zo samen zijn we goed uitgekomen
27 juni 2019
Komen gemaakte afspraken goed na. Prijs/kwaliteitsverhouding prima in orde. Strakke levertijden.
19 juni 2019
We werden goed geholpen, niet opdringerig en hebben een keuze kunnen maken.
We kunnen niet oordelen over de prijs-kwaliteit / service aangezien wij de keuken nog niet hebben.
De aanbiedingen (stella fiets in dit geval) beetje raar, gratis fiets die als je hem niet hoeft wel van de prijs af gaat, en dus blijkbaar wel voor betaalde.
17 juni 2019
Behulpzaam personeel die mee wil denken met jou ideeën.
Welk rapportcijfer geef je in het algemeen aan dit bedrijf?
Kun je een oordeel geven over jouw ervaring met de volgende onderdelen?
service van de medewerkers