On 31st of March I purchased toilet and silicon from Karwei online shop. In e-mail it was said that the delivery take place on Monday 4th of April. Nothing has happened on Monday, so I contacted Karwei via facebook, and they gave me a number to track the parcel via post.nl. From Monday till Wednesday on post.nl they had been changing the date of delivery to the next day (first on 5th, then on 6th, and later on 7th of April). When on 7th of April the statement on post.nl has changed to “Delivery Time not yet available”, I couldn’t believe it! So I immediately contacted Karwei again via facebook (0n 7th of April). No reply. On Monday 11th of April I called Karwei service centre. The reply was that the Karwei made some mistake, and I can schedule the delivery now. But, if I’m not at home when delivery comes, they will refund me money (minus shipment costs…). I don’t need money, I need toilet! I scheduled the delivery for next Monday (18th of April), because I’m busy this week. Will see how it goes this time :(
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Klant van Karwei.nl
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Klant van Karwei.nl
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Klant van Karwei.nl
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Volodymyr Anokhin
|On 31st of March I purchased toilet and silicon from Karwei online shop. In e-mail it was said that the delivery take place on Monday 4th of April. Nothing has happened on Monday, so I contacted Karwei via facebook, and they gave me a number to track the parcel via post.nl. From Monday till Wednesday on post.nl they had been changing the date of delivery to the next day (first on 5th, then on 6th, and later on 7th of April). When on 7th of April the statement on post.nl has changed to “Delivery Time not yet available”, I couldn’t believe it! So I immediately contacted Karwei again via facebook (0n 7th of April). No reply. On Monday 11th of April I called Karwei service centre. The reply was that the Karwei made some mistake, and I can schedule the delivery now. But, if I’m not at home when delivery comes, they will refund me money (minus shipment costs…). I don’t need money, I need toilet! I scheduled the delivery for next Monday (18th of April), because I’m busy this week. Will see how it goes this time :(