Terrible service! Ordered an express-delivery. When I did not get a confirmation of shipment the next day, I sent a message: no reply. The next day, I sent another message. This time, I was told my purchase could not be delivered in time, because auto-complete put my address (street) where my house number should go. After contacting the delivery-company directly (different company), there appeared to be no problem with my address, but my package was not handed over yet by KM! I got rude replies from customer service when I confronted them with this. In the end, my package was delivered too late and automatically returned (by now I was abroad with no dress to wear to the wedding I was attending). I have had to send a reminder to them asking for my money back, and haven't heard anything yet.
1 Review Plaats review
Emma
|Terrible service! Ordered an express-delivery. When I did not get a confirmation of shipment the next day, I sent a message: no reply. The next day, I sent another message. This time, I was told my purchase could not be delivered in time, because auto-complete put my address (street) where my house number should go. After contacting the delivery-company directly (different company), there appeared to be no problem with my address, but my package was not handed over yet by KM! I got rude replies from customer service when I confronted them with this. In the end, my package was delivered too late and automatically returned (by now I was abroad with no dress to wear to the wedding I was attending). I have had to send a reminder to them asking for my money back, and haven't heard anything yet.