A complete disappointment - my daughter (1§) bought her first sofa - we went to Ikea three times to look and evaluate. Spoke to employees in the sofa department on all three occasions - so she could ask all her questions. This was the sofa - for 549 Euros available in three colors. Finally, she makes her decision and has the gentleman write up the order. Turns out there is an extra 80 euros - for the color she chose (yes one of the three). When she (we) expresses surprise, we are told - 'too bad you should have asked if any color was more expensive than the other'. We go to client service - and they explained that it is a 'do it yourself store'. And therefore not their duty to put up a sign saying one of the three colors is a different material - and thus 80 euros more expensive. And despite talking to the 'manager' in charge of client service - we continue to be told it is her problem. If she had ordered online - rather than coming into the store - she would have seen in the online calculator that this color was more expensive. Not once did the manager (in either the sofa department nor client service) take on board the suggestion that a note on the price tag (on the show models or on the large sign displaying the price hanging above one show model) saying that the price was dependent on the type of material (e.g. color) get taken on board. They simply told us - we should have asked if all colors cost the 549 Euros.
Well done Ikea - rather than making a young convert to your brand - you have managed to teach her exactly how you rip off unsuspecting clients. And then treat them with the disdain you clearly feel for the public. She earned this money herself, and you showed her how little you cared that she wanted to spend it with your shop.
2.0
prijs/kwaliteit verhouding
klantgerichtheid
service van de medewerkers
informatieverstrekking
Klant van IKEA
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Ik heb 1 opmerking: vorig jaar kreeg ik geen Ikea gids in de bus (woon ik in het verkeerde postcode gebied?) en het bleek ook onmogelijk om er eentje te bestellen, zoals in eerdere jaren. En dat terwijl ik Family member ben. Ik moest de app maar downloaden. ;-(
7.6
Prijs-kwaliteit
Personeel
Assortiment
Service
Klant van IKEA
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Er is een goede keus en heb je iets te vragen altijd personeel in de buurt
806 Reviews Plaats review
Marjon
|A complete disappointment - my daughter (1§) bought her first sofa - we went to Ikea three times to look and evaluate. Spoke to employees in the sofa department on all three occasions - so she could ask all her questions. This was the sofa - for 549 Euros available in three colors. Finally, she makes her decision and has the gentleman write up the order. Turns out there is an extra 80 euros - for the color she chose (yes one of the three). When she (we) expresses surprise, we are told - 'too bad you should have asked if any color was more expensive than the other'. We go to client service - and they explained that it is a 'do it yourself store'. And therefore not their duty to put up a sign saying one of the three colors is a different material - and thus 80 euros more expensive. And despite talking to the 'manager' in charge of client service - we continue to be told it is her problem. If she had ordered online - rather than coming into the store - she would have seen in the online calculator that this color was more expensive. Not once did the manager (in either the sofa department nor client service) take on board the suggestion that a note on the price tag (on the show models or on the large sign displaying the price hanging above one show model) saying that the price was dependent on the type of material (e.g. color) get taken on board. They simply told us - we should have asked if all colors cost the 549 Euros.
Well done Ikea - rather than making a young convert to your brand - you have managed to teach her exactly how you rip off unsuspecting clients. And then treat them with the disdain you clearly feel for the public. She earned this money herself, and you showed her how little you cared that she wanted to spend it with your shop.
Klant van IKEA
|Ik heb 1 opmerking: vorig jaar kreeg ik geen Ikea gids in de bus (woon ik in het verkeerde postcode gebied?) en het bleek ook onmogelijk om er eentje te bestellen, zoals in eerdere jaren. En dat terwijl ik Family member ben. Ik moest de app maar downloaden. ;-(
Klant van IKEA
|Er is een goede keus en heb je iets te vragen altijd personeel in de buurt
Klant van IKEA
|ziet er altijd verzorgd uit, goede keuze
Klant van IKEA
|De indeling,het is veel te veel om te lopen