WORST COSTUMER SERVICE!!!!!!!!! wow I couldn’t even buy what I wanted cause nobody was there to help me… if you have to go to media markt in Amsterdam go to media markt Bijlmer ArenA, not the city. It’s the worst
1.0
prijs/kwaliteit verhouding
klantgerichtheid
service van de medewerkers
informatieverstrekking
Roddeman
|
Tv gekocht en betaald. Verkoper vetelde dat hij de t.v. op voorraad had. Zou binnen 2 a 3 dagen geleverd worden. Wij wachten. Geen bericht. Netjes gebeld met klantenservice. Zij zouden het doorgeven. Wij wachten. Geen bericht. Weer gebeld met klantenservice. Kunnen niets doen. Je niet door verbinden. en controleren ook niet of er iets met de melding wordt gedaan. Geld binnen, kleine klant en systeem zo ingericht dat je niemand kan spreken. Of je recht halen. Wij kopen hier natuurlijk niet meer. En adviseren anderen dit ook niet te doen!
1.0
prijs/kwaliteit verhouding
klantgerichtheid
service van de medewerkers
informatieverstrekking
Klant
|
Ik heb om 13:55 wat besteld en heb hem vandaag nog om 18:00 uur ontvangen! Geweldige delivery service :D
10
prijs/kwaliteit verhouding
klantgerichtheid
service van de medewerkers
informatieverstrekking
Pan
|
I was there today with a friend to get a computer in installments. The staff was very unwilling to help us. This was the second time we were there for the same product.
The staff member that was assisting us at first was obviously new to the job and couldn't be of much help. He also had really poor personal hygiene (there's a reason I'm mentioning this, read on).
A female employee came to help after we went to at least another 2 employees for help. She looked, we felt, very uninterested and acted in an arrogant and disrespectful way towards us.
We eventually needed to sort an issue with installments over the phone by calling MediaMarkt's bank partner and we placed the bank clerk on speaker for better communication across all sides.
The male MediaMarkt employee took my phone, without my permission, and placed it on his ear to speak with the bank clerk even though she was already on speaker and could be heard just fine, which was an incredibly irresponsible decision on his end, with Corona virus still in full swing.
I asked for sanitizer to clean my phone, they had none. I placed the phone in a plastic glove. As for the computer? They told us we cannot help you get it and said go somewhere else. A waste of 5 HOURS from our life, potential exposure to the virus, and we left empty-handed.
Not only was this my worst customer service experience ever - the way your employees operate is hazardous.
106 Reviews Plaats review
Anne
|WORST COSTUMER SERVICE!!!!!!!!! wow I couldn’t even buy what I wanted cause nobody was there to help me… if you have to go to media markt in Amsterdam go to media markt Bijlmer ArenA, not the city. It’s the worst
Roddeman
|Tv gekocht en betaald. Verkoper vetelde dat hij de t.v. op voorraad had. Zou binnen 2 a 3 dagen geleverd worden. Wij wachten. Geen bericht. Netjes gebeld met klantenservice. Zij zouden het doorgeven. Wij wachten. Geen bericht. Weer gebeld met klantenservice. Kunnen niets doen. Je niet door verbinden. en controleren ook niet of er iets met de melding wordt gedaan. Geld binnen, kleine klant en systeem zo ingericht dat je niemand kan spreken. Of je recht halen. Wij kopen hier natuurlijk niet meer. En adviseren anderen dit ook niet te doen!
Klant
|Ik heb om 13:55 wat besteld en heb hem vandaag nog om 18:00 uur ontvangen! Geweldige delivery service :D
Pan
|I was there today with a friend to get a computer in installments. The staff was very unwilling to help us. This was the second time we were there for the same product.
The staff member that was assisting us at first was obviously new to the job and couldn't be of much help. He also had really poor personal hygiene (there's a reason I'm mentioning this, read on).
A female employee came to help after we went to at least another 2 employees for help. She looked, we felt, very uninterested and acted in an arrogant and disrespectful way towards us.
We eventually needed to sort an issue with installments over the phone by calling MediaMarkt's bank partner and we placed the bank clerk on speaker for better communication across all sides.
The male MediaMarkt employee took my phone, without my permission, and placed it on his ear to speak with the bank clerk even though she was already on speaker and could be heard just fine, which was an incredibly irresponsible decision on his end, with Corona virus still in full swing.
I asked for sanitizer to clean my phone, they had none. I placed the phone in a plastic glove. As for the computer? They told us we cannot help you get it and said go somewhere else. A waste of 5 HOURS from our life, potential exposure to the virus, and we left empty-handed.
Not only was this my worst customer service experience ever - the way your employees operate is hazardous.
Piet
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