Helaas niet de recensies over Supersavers voor de boeking/betaling. Geboekt een return Amsterdam-
Beijing october/november voor E 541,44 + E 64.97 voor een zogenaamd flexibel ticket.
Ik heb geprobeerd de retourdatum te veranderen naar eerder of later dan geboekt, gebruik makend van de zgn. flexibele optie. Additionele prijs in alle gevallen: E 800 wegens "geen ticket beschikbaar in dezelfde prijsklasse", let wel de prijs voor slechts de retour. Een RETOUR ticket op de Lufthansa site kost ongeveer E 600. Supersavers kan de naam beter veranderen in Supercheaters.
2.0
prijs/kwaliteit verhouding
klantgerichtheid
service van de medewerkers
Peter
|
Waardeloze manier van tickets verkopen. Lage vanafprijs en dan in bestelproces verplichte administratieve kosten rekenen waardoor je einde rit duurder uit bent dan concurrenten. Niet intrappen en nooit meer gebruiken deze aanbieder. Ik raad het niemand aan.
1.0
prijs/kwaliteit verhouding
klantgerichtheid
service van de medewerkers
Cabbie
|
Faulty payment system, double charges!
I tried to book 2 tickets for via Supersaver, both one way. But instead of issuing 2 tickets, Supersaver only issued one and charged me for this booking twice, once via bank and once via credit card. Customer services admitted this was a fault in their systems but reassured me the unauthorized credit card payment (of over 1500 euros) would be refunded in 24 to 48 hours.
This was 11 days and 3 phone calls ago, and the money is still nor refunded. On top of that, customer services just informed me that they will refund the money, but minus a 30 euro credit card fee. While I had paid the ticket by bank (for no additional fee), and they took this second lot of money out of my credit card unauthorized! Absolutely useless company. Think twice before you leave any credit card details on their booking system...
1.0
prijs/kwaliteit verhouding
klantgerichtheid
service van de medewerkers
Lidewij
|
Be aware, their name and business style is definitely misleading!
I thought to safe money and they made it look like I was going to so I booked a ticket and payed 30 euro's extra to have the option of changing the date. They mentioned that I might have to pay extra fees if the ticket on the new date is more expensive. Unfortunately I had to change the date. To fly on the date I wanted to, was gonna cost me 170 euro's extra! So I payed 215 + 30 euro's for a ticket from amsterdam to porto and the extra charge for the date I later on wanted was 170 euro's! They forgot to mention that taking this option could cost me almost twice the price of the initial ticket.
So I don't recommend taking this option! By the service they offer (very limited!) you can definitely better wait and book later!
If I would book a ticket now for the date I want to fly out it will only cost me 200 euro's with another company, less then the initial price I payed at super saver.
By all those options you can choose of they make you think you can safe money but it might cost you a lot more!
I spoke to 3 people and they didn't manage to make me leave like a happy customer.
1.0
prijs/kwaliteit verhouding
klantgerichtheid
service van de medewerkers
Dick Rietveld
|
Op ons verzoek om een spelling correctie van twee letters werd gereageerd met leugens. Men meldde dat het vanwege de airline was, het geen de betreffende airline ontkende. Dan meldde men dat het in hun eigen voorwaarden stond, maar daar is het niet te vinden. Tot drie keer toe kwam men toen terug op de voorwaarden van de airline. Kortom, ze hebben lage prijzen (net als vele anderen) maar verder is het geldklopperij.
127 Reviews Plaats review
trapernietin
|Helaas niet de recensies over Supersavers voor de boeking/betaling. Geboekt een return Amsterdam-
Beijing october/november voor E 541,44 + E 64.97 voor een zogenaamd flexibel ticket.
Ik heb geprobeerd de retourdatum te veranderen naar eerder of later dan geboekt, gebruik makend van de zgn. flexibele optie. Additionele prijs in alle gevallen: E 800 wegens "geen ticket beschikbaar in dezelfde prijsklasse", let wel de prijs voor slechts de retour. Een RETOUR ticket op de Lufthansa site kost ongeveer E 600. Supersavers kan de naam beter veranderen in Supercheaters.
Peter
|Waardeloze manier van tickets verkopen. Lage vanafprijs en dan in bestelproces verplichte administratieve kosten rekenen waardoor je einde rit duurder uit bent dan concurrenten. Niet intrappen en nooit meer gebruiken deze aanbieder. Ik raad het niemand aan.
Cabbie
|Faulty payment system, double charges!
I tried to book 2 tickets for via Supersaver, both one way. But instead of issuing 2 tickets, Supersaver only issued one and charged me for this booking twice, once via bank and once via credit card. Customer services admitted this was a fault in their systems but reassured me the unauthorized credit card payment (of over 1500 euros) would be refunded in 24 to 48 hours.
This was 11 days and 3 phone calls ago, and the money is still nor refunded. On top of that, customer services just informed me that they will refund the money, but minus a 30 euro credit card fee. While I had paid the ticket by bank (for no additional fee), and they took this second lot of money out of my credit card unauthorized! Absolutely useless company. Think twice before you leave any credit card details on their booking system...
Lidewij
|Be aware, their name and business style is definitely misleading!
I thought to safe money and they made it look like I was going to so I booked a ticket and payed 30 euro's extra to have the option of changing the date. They mentioned that I might have to pay extra fees if the ticket on the new date is more expensive. Unfortunately I had to change the date. To fly on the date I wanted to, was gonna cost me 170 euro's extra! So I payed 215 + 30 euro's for a ticket from amsterdam to porto and the extra charge for the date I later on wanted was 170 euro's! They forgot to mention that taking this option could cost me almost twice the price of the initial ticket.
So I don't recommend taking this option! By the service they offer (very limited!) you can definitely better wait and book later!
If I would book a ticket now for the date I want to fly out it will only cost me 200 euro's with another company, less then the initial price I payed at super saver.
By all those options you can choose of they make you think you can safe money but it might cost you a lot more!
I spoke to 3 people and they didn't manage to make me leave like a happy customer.
Dick Rietveld
|Op ons verzoek om een spelling correctie van twee letters werd gereageerd met leugens. Men meldde dat het vanwege de airline was, het geen de betreffende airline ontkende. Dan meldde men dat het in hun eigen voorwaarden stond, maar daar is het niet te vinden. Tot drie keer toe kwam men toen terug op de voorwaarden van de airline. Kortom, ze hebben lage prijzen (net als vele anderen) maar verder is het geldklopperij.