I had some business with this horrible company last week: it was my fault that I switched the direction of the flight but I called them after 2 minutes of having booked it. I waited longer than 10 minutes and the robot lady on the other side kept telling me it is the rules on cancellation but they immediately penalized me with 51 euros of a cancellation fee. And all it took was to change the direction but I had to cancel first and book another ticket which I could have done myself!! Disgraceful and they definitively lost me as a customer, punishing a client after 2 minutes!!! And then i used some rude words and she immediately threatened with hanging up! Terrible, terrible! And it will take them 2 weeks to give me my money back! So don't book with them, I read dozens of bad reviews! Just do not understand how can they even do this, when we all know the competition is big and the customer should be satisfied and all bad reviews can come out any time???
use other providers, this is crap!
2.0
prijs/kwaliteit verhouding
klantgerichtheid
service van de medewerkers
Machiel
|
Unfortunately booked a ticket through this company. Due to some personal circumstances was forced to rebook my ticket. During my several phone calls (please note you are calling a Dutch number and you get redirected to some Indian telephone agency), which were all around 20 minutes, got different information all the time. I had booked a ticket for 600US$, during my last 2 calls I was in the process to change the dates. The first lady on the phone told me that the price I had to pay for changing the ticket was €1001(!!) Where a new ticket would be 700US$?! These prices were clearly made up and not based on anything. I asked her how she got to that price and she hang up the phone.
2nd call, gentlemen pickes up the phone saying "I think my colleague already told you the price". Well hello sir... eventually after some talking price went down to €595. The breakdown was as followed.
€170 for change of airfare
€260 for penalties from the airline
€65 p.p. for change free from supersavers
First of all it doesnt add up second of all he couldnt really explain any of the numbers. Furthermore when I asked him if we could find a ticket without a change in airfare rate the answer was: "you have the cheapest ticket already". Then why the €170 in airfare rate?!
All and all it was cheaper to cancel my ticket then to change with this company. Very inhuman not to emphazise with someone issues and very confusing that buying new tickets is cheaper than changing dates. NEVER AGAIN.
I would like to hear my recorded call or at least have some management (if you have) listen to your solutions. I think the majority of these comments says that something is going very wrong with your way of making business.
1.0
prijs/kwaliteit verhouding
klantgerichtheid
service van de medewerkers
Joris
|
The "Flexible ticket" option is not flexible at all. The tickets are not airline-fleixble tickets, and are subject what supersaver decides. Even when there are flights available on their site, for a reasonable price, they do not allow this. It's a scam.
Also, they change a 60 euro cancelation processing fee.
1.0
prijs/kwaliteit verhouding
klantgerichtheid
service van de medewerkers
Julie verdonck
|
De grootste afzetter die ik ooit ben tegen gekomen! De rotste vliegmaatschappij! Geloof me aan deze mensen wil je je geld echt niet afgeven! Ze boeken express fouten in die achteraf niet meer recht gezet kunnen worden, daardoor moet ik nu als 20 jarig meisje een reis naar Thailand maken zonder reispartner door hun fout! Denk maar niet dat je telefonisch geholpen zult worden enkel een telefoon rekening van 100'en euro's erbij!
1.0
prijs/kwaliteit verhouding
klantgerichtheid
service van de medewerkers
Roman Wijn
|
Op 2 december 2017 heb ik een vlucht geboekt van Denpasar naar Bali via supersaver bij Asia Air voor €217,32. De vlucht zou plaatsvinden op 6 november 2018. Ik heb het bedrag betaald aan supersaver. Deze vlucht werd kort daarna geannuleerd. Sindsdien heb ik vele malen met de klantenservice gemaild. Telkens werd er aangegeven dat het terugbetalen 6-8 weken zou duren. Ook gaven ze aan dat ze administratiekosten zouden rekenen. Tot op heden, 9 maanden later, heb ik nog geen euro gezien. Ik ben me op vervolgstappen aan het beraden.
127 Reviews Plaats review
Viki
|I had some business with this horrible company last week: it was my fault that I switched the direction of the flight but I called them after 2 minutes of having booked it. I waited longer than 10 minutes and the robot lady on the other side kept telling me it is the rules on cancellation but they immediately penalized me with 51 euros of a cancellation fee. And all it took was to change the direction but I had to cancel first and book another ticket which I could have done myself!! Disgraceful and they definitively lost me as a customer, punishing a client after 2 minutes!!! And then i used some rude words and she immediately threatened with hanging up! Terrible, terrible! And it will take them 2 weeks to give me my money back! So don't book with them, I read dozens of bad reviews! Just do not understand how can they even do this, when we all know the competition is big and the customer should be satisfied and all bad reviews can come out any time???
use other providers, this is crap!
Machiel
|Unfortunately booked a ticket through this company. Due to some personal circumstances was forced to rebook my ticket. During my several phone calls (please note you are calling a Dutch number and you get redirected to some Indian telephone agency), which were all around 20 minutes, got different information all the time. I had booked a ticket for 600US$, during my last 2 calls I was in the process to change the dates. The first lady on the phone told me that the price I had to pay for changing the ticket was €1001(!!) Where a new ticket would be 700US$?! These prices were clearly made up and not based on anything. I asked her how she got to that price and she hang up the phone.
2nd call, gentlemen pickes up the phone saying "I think my colleague already told you the price". Well hello sir... eventually after some talking price went down to €595. The breakdown was as followed.
€170 for change of airfare
€260 for penalties from the airline
€65 p.p. for change free from supersavers
First of all it doesnt add up second of all he couldnt really explain any of the numbers. Furthermore when I asked him if we could find a ticket without a change in airfare rate the answer was: "you have the cheapest ticket already". Then why the €170 in airfare rate?!
All and all it was cheaper to cancel my ticket then to change with this company. Very inhuman not to emphazise with someone issues and very confusing that buying new tickets is cheaper than changing dates. NEVER AGAIN.
I would like to hear my recorded call or at least have some management (if you have) listen to your solutions. I think the majority of these comments says that something is going very wrong with your way of making business.
Joris
|The "Flexible ticket" option is not flexible at all. The tickets are not airline-fleixble tickets, and are subject what supersaver decides. Even when there are flights available on their site, for a reasonable price, they do not allow this. It's a scam.
Also, they change a 60 euro cancelation processing fee.
Julie verdonck
|De grootste afzetter die ik ooit ben tegen gekomen! De rotste vliegmaatschappij! Geloof me aan deze mensen wil je je geld echt niet afgeven! Ze boeken express fouten in die achteraf niet meer recht gezet kunnen worden, daardoor moet ik nu als 20 jarig meisje een reis naar Thailand maken zonder reispartner door hun fout! Denk maar niet dat je telefonisch geholpen zult worden enkel een telefoon rekening van 100'en euro's erbij!
Roman Wijn
|Op 2 december 2017 heb ik een vlucht geboekt van Denpasar naar Bali via supersaver bij Asia Air voor €217,32. De vlucht zou plaatsvinden op 6 november 2018. Ik heb het bedrag betaald aan supersaver. Deze vlucht werd kort daarna geannuleerd. Sindsdien heb ik vele malen met de klantenservice gemaild. Telkens werd er aangegeven dat het terugbetalen 6-8 weken zou duren. Ook gaven ze aan dat ze administratiekosten zouden rekenen. Tot op heden, 9 maanden later, heb ik nog geen euro gezien. Ik ben me op vervolgstappen aan het beraden.