Disappointed in the delivery time and the colour of the delivered Kobo cover - nothing like the colour shown on the website.
Strengths
The website seemed very good. Good information and excellent photos of the Kobo cover from all different angles so you could see exactly the coverage it would provide. Now that the cover has arrived it seems very good quality.
Improvements or suggestions
At no stage during ordering did I notice an estimate of delivery time to Australia. After 2 weeks of non-delivery I got on the Gecko website to check and found that the estimate to Australia was 15 to 20 working days. It took the full 20 working days to reach us which I believe is excessive for airmail and I suspect that it was sent a cheaper way. I ordered other unrelated items from other European companies eg books at the same time and received these products 2 weeks before the Kobo cover. Very disappointing. Find another way of posting to Australia. Secondly this Kobo cover is for my 10 year old daughter as a Christmas present. Colour is VERY important to 10 year old girls. It is meant to be sky blue and the picture on the website shows a beautiful bright sky blue colour. However the ACTUAL colour is a dirty dull blue. The website is very misleading in relation to this colour and we are very disappointed.
2.0
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
Chris in Matlock UK.
|
A lovely product that was inexpensive and easy to order.
Strengths
It was a simple uncluttered website. Nice. A beautiful product.
Improvements or suggestions
First feedback request was in Dutch so couldn t reply promptly. Typical English - we expect everyone else to be able to speak our language.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Response time
pearlc
|
Great product.extremely pleased with product and service.
Strengths
Excellent product and speedy delivery.
Improvements or suggestions
Som of the after sales emails were not in English so I couldn t understand them.
10
Information on the website
Ease of ordering
Delivery speed
Order status updates
Response time
After sales
Gesponsord
Bernardo
|
Satisfied
Strengths
Diversity and quality
Improvements or suggestions
Ships very slow I understand that because of Christmas. I recommend more publicity to find a cover for Kobo mini is very difficult in Spain you can not even get the genuine cover of Kobo. I spend a lot of time find Geckovers in Google and I think is the best cover to Kobo mini. Thank You.
8.0
Information on the website
Ease of ordering
Delivery speed
Order status updates
Customer-friendly
Response time
After sales
Hubert Coupez
|
wonderfull
Strengths
quality of the product kindness of the comercial service
Improvements or suggestions
about the comercial side nothing for me all are very good. for the product the false leather is a little fragile maybe a varnish more thin or robust can solve this. but the product is pretty good and i m happy about it.
652 Reviews Plaats review
Cathie Barton
|Disappointed in the delivery time and the colour of the delivered Kobo cover - nothing like the colour shown on the website.
Strengths
The website seemed very good. Good information and excellent photos of the Kobo cover from all different angles so you could see exactly the coverage it would provide. Now that the cover has arrived it seems very good quality.
Improvements or suggestions
At no stage during ordering did I notice an estimate of delivery time to Australia. After 2 weeks of non-delivery I got on the Gecko website to check and found that the estimate to Australia was 15 to 20 working days. It took the full 20 working days to reach us which I believe is excessive for airmail and I suspect that it was sent a cheaper way. I ordered other unrelated items from other European companies eg books at the same time and received these products 2 weeks before the Kobo cover. Very disappointing. Find another way of posting to Australia. Secondly this Kobo cover is for my 10 year old daughter as a Christmas present. Colour is VERY important to 10 year old girls. It is meant to be sky blue and the picture on the website shows a beautiful bright sky blue colour. However the ACTUAL colour is a dirty dull blue. The website is very misleading in relation to this colour and we are very disappointed.
Chris in Matlock UK.
|A lovely product that was inexpensive and easy to order.
Strengths
It was a simple uncluttered website. Nice. A beautiful product.
Improvements or suggestions
First feedback request was in Dutch so couldn t reply promptly. Typical English - we expect everyone else to be able to speak our language.
pearlc
|Great product.extremely pleased with product and service.
Strengths
Excellent product and speedy delivery.
Improvements or suggestions
Som of the after sales emails were not in English so I couldn t understand them.
Bernardo
|Satisfied
Strengths
Diversity and quality
Improvements or suggestions
Ships very slow I understand that because of Christmas. I recommend more publicity to find a cover for Kobo mini is very difficult in Spain you can not even get the genuine cover of Kobo. I spend a lot of time find Geckovers in Google and I think is the best cover to Kobo mini. Thank You.
Hubert Coupez
|wonderfull
Strengths
quality of the product kindness of the comercial service
Improvements or suggestions
about the comercial side nothing for me all are very good. for the product the false leather is a little fragile maybe a varnish more thin or robust can solve this. but the product is pretty good and i m happy about it.